Healthdirect Australia Help Center

    How to stop web browsers asking to save your passwords

    How to disable your web browser from saving passwords when you sign in to websites

    Your browser will try and be helpful by asking if you want to save your password each time you sign in to Video Call (and other websites). You can disable this setting, if desired, by following the instructions below. Click on the browser you are using and remember that we have optimised Video Call in Chrome, Safari and Microsoft Edge.

    How to Disable Password Saving in Google Chrome

    Each time you enter your credentials, Google Chrome asks you to save them. The next time you open this web site, your browser will auto-fill the saved password credentials. If you are signed in to Chrome with your Google account you can use your passwords across various devices like PCs and Android devices. Saving your passwords is on by default but you can disable this option.

    To disable password saving in Google Chrome, complete the following steps:

    1. Launch the Google Chrome browser.
    2. Click on the three dots menu button in the top right corner of Chrome.
    3. Click on Settings.
    4. Scroll down to the "Autofill" section and click "Passwords"
    5. Click on the toggle for "Offer to save passwords" to enable or disable
    6. You can also view and manage your saved passwords - removing those you don't want to be saved by clicking on the 3 dots next to the eye symbol.

    How to Disable Password Saving in Safari

    On A Mac computer (iMac, MacBookPro etc):

    Please note: the Google Chrome browser will give you the best experience when using a Mac for your video calls so please use it if you can.

    To disable password saving in Safari on your Mac, complete the following steps:

    1. Click Safari - Preferences. 
    2. Click the “AutoFill” tab at the top of the window and uncheck “User names and passwords”.
    3. You can see which user names and passwords Safari already remembers by clicking the “Edit” button to the right of "User names and passwords" or by clicking the “Passwords” icon at the top of Safari’s preferences window. You can remove saved passwords from this list if desired.

    On an iOS device (iPhone/iPad)

    1. Go to the Settings app on your device
    2. In Settings go to Safari and then AutoFill.
    3. Disable the “Names and Passwords” option
    4. Check the passwords Safari already remembers by heading to Settings - Safari - Passwords. You can remove them if desired.

    How to Disable Password Saving in Microsoft Edge

    To disable password saving in Microsoft Edge, complete the following steps:

    1. On Windows 10, click Menu - Settings
    2. Scroll down to the bottom of the Settings pane and click the “View advanced settings” button
    3. Scroll down to the “Privacy and services” section and set “Offer to save passwords” to “Off”
    4. You can click the “Manage my saved passwords” link to see which passwords Edge already knows and remove them if desired.

    How to Disable Password Saving in Mozilla Firefox

    To disable password saving in Mozilla Firefox, complete the following steps:

    1. Click on Menu and select Options
    2. Click the “Security” tab at the left side of the options page and uncheck “Remember logins for sites"
    3. You can click the “Saved Logins” button to see which passwords Firefox has already saved and remove them from Firefox if desired.

    How to Disable Password Saving in Internet Explorer

    To disable password saving in Internet Explorer, complete the following steps (Please note that Internet Explorer is not a supported browser for Video Call):

    1. Click Menu and then select Internet Options 
    2. Click the “Content” tab and then click the “Settings” button to the right of AutoComplete
    3. In the Autocomplete settings uncheck the “User names and passwords on forms” option
    4. You can click the “Manage Passwords” button to see which user names and passwords Internet Explorer has already saved and remove them if desired.








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