To make a successful video call, you need an internet connection that sends and receives data quickly enough. A good broadband connection is required (minimum speed is 350Kbps upstream and downstream for Video Call) and latency should not be more than 100 milliseconds. If using a mobile phone or tablet, 3G/4G mobile signal should be adequate for Video Call. Please note that if you are using a Satellite or NBN Sky Muster connection you may experience low bandwidth issues.
There are several ways to see the amount of bandwidth a user has in a Video Call. You can use the Traffic Light Connection feature from within the call window or you can use the participant information dropdown screen in the dashboard to see the bandwidth information (see below for details).
You can also check your internet connection speed outside of a Video Call by doing a speed test here: https://www.speedtest.net/
Click on the GO button to do your test and once done you will see your results
Traffic Light connection feature
|You can easily check your call connection speed while in a healthdirect Video Call:
Click the traffic light to see the actual bandwidth with which you are connected to them - anything below the required 350Kbps up or down will lead to drop-outs
Participant Information Screen - includes call bandwidth information
Go to your Dashboard page and click on Participants in your call to view information about all participants including:
How to change your video quality settings
If you are regularly experiencing low bandwidth issues with your participants you may want to change the video call quality settings. You can do this from within an individual call or you can also set this for all calls in your Waiting Area.
Changing video quality within the call:
|While in a video call click on Settings and go to the Select video quality option.
Note: If you do not see the video quality options, you may be using a browser (such as Safari, or older versions of Chrome/Firefox) that does not support this feature.
|Using these options, it is possible to change the quality of the video you send to other participants in the call, which can provide for improvements to your overall call quality. For example, moving to a low quality video setting may result in improved audio in poor network conditions.
The settings have the following behaviours:
This is dependent on a couple of factors:
In an attempt to establish and hold a successful call this setting will further sacrifice video quality and smoothness to prioritise audio.
In this setting (for non Safari users) video will be attempted to be sent at 20 frames per second (FPS), with a target maximum resolution of 160x120, with no minimum resolution.
If using Safari, due to an inability to support video resolutions below 320x240, video will be sent at 15 frames per second (FPS), with a target resolution of 320x240.Note: Currently, only outgoing video (video you send to others) is affected by the video quality settings. Incoming video is unaffected, but is still subject to Video Call's inbuilt quality adjustment mechanics.
Configure your Call Quality settings for your clinic as the default for all calls
Please note: This setting applies to each call in the clinic but the video quality settings can be changed within an individual call at any time, if the conditions allow or require it. Click here for more information.
|From your Clinic waiting area page click on Configure.|
|Click on Call Quality and select the desired Video Quality Preset (see above for the behaviour of each setting).