Healthdirect Australia Help Center

    Step 3: Getting your patients started with Video Call

    You've configured your clinic, now it's time to get some consultations organised

    Use your usual practice software to book an appointment – healthdirect Video Call does not have an appointment booking system.  

    Patients can start a Video Call through either:

    • a weblink – the same link is used for all patients visiting your practice for a Video Call (it can be found on the right-hand side of your Video Call waiting area under ‘Waiting area URL’)
    • a button that you have placed on your practice website (see how to place a button on your website). 

    Patients do not need any special software, passwords or individual links to access Video Call.

    Email or text an appointment confirmation to your patient with either the weblink or your GP website.

    Example email or text to a patient using a weblink: 

    Your video consultation at [practice name] is confirmed for [time and date]. Five minutes before this time, from the computer/phone/tablet you want to use for your video consultation, click on this link [practice waiting area URL]. You will be logged into your own private waiting area.

    Example email or text to a patient using a button on your website: 

    Your video consultation at [practice name] is confirmed for [time and date]. Please go to the [practice name] website 5 minutes before this time and click on the button ‘(name on button)’. You will be logged into your own private waiting area.

    Information for your patients

    We have some quick guides you can email, or print and mail, to your patients before they first use healthdirect Video Call including:

    View Melbourne Health’s video (34 seconds) introducing their patients to healthdirect Video Call.

    Troubleshooting 

    If there are difficulties during a Video Call, our troubleshooting guide will answer most of your concerns. If the troubleshooting guide doesn’t help you, there are other forms of support

    The Resource Centre that you are now in includes many step-by-step instructions, videos and downloads. Feel free to browse these resources or use the search function to find what you are looking for.

    Can’t find what you’re looking for?

    We are currently setting up a GP-specific support line.

    In the meantime please use these other support options.

    Email support

    or speak to the Video Call team on 02 8069 6079

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