Use your usual practice software to book an appointment – healthdirect Video Call does not have an appointment booking system.
Patients can start a Video Call through either:
Patients do not need any special software, passwords or individual links to access Video Call.
Email or text an appointment confirmation to your patient with either the weblink or your GP website.
Example email or text to a patient using a weblink:
Your video consultation at [practice name] is confirmed for [time and date]. Five minutes before this time, from the computer/phone/tablet you want to use for your video consultation, click on this link [practice waiting area URL]. You will be logged into your own private waiting area.
Example email or text to a patient using a button on your website:
Your video consultation at [practice name] is confirmed for [time and date]. Please go to the [practice name] website 5 minutes before this time and click on the button ‘(name on button)’. You will be logged into your own private waiting area.
We have some quick guides you can email, or print and mail, to your patients before they first use healthdirect Video Call including:
View Melbourne Health’s video (34 seconds) introducing their patients to healthdirect Video Call.
The Resource Centre that you are now in includes many step-by-step instructions, videos and downloads. Feel free to browse these resources or use the search function to find what you are looking for.