Use your usual practice software to book an appointment – healthdirect Video Call does not have an appointment booking system but can integrate with your practice software.
Patients can start a Video Call through either:
- Your clinic link – the same link is used for all patients visiting your practice for a Video Call (it can be found on the right-hand side of your Video Call waiting area under ‘Share the link to your Waiting Area’)
- A button placed on your practice website (see how to place a button on your website).
Patients do not need any special software, passwords or individual links to access Video Call.
Email or text an appointment confirmation to your patient with either the weblink or a button your GP website. Please see how to send an Email or SMS to your patients from our service.
Information for your patients
We have some quick guides you can email, or print and mail, to your patients before they first use healthdirect Video Call including:
- a customisable two-page flyer that you can add your clinic link and QR code to before downloading
- how to begin a video call (968kb) guide.
View our short video showing the patient journey with healthdirect Video Call.
Troubleshooting
If there are difficulties during a Video Call, our troubleshooting guide will answer most of your concerns. If the troubleshooting guide doesn’t help you, there are other forms of support.
The Video Call Resource Centre that you are currently using includes many step-by-step instructions, videos and downloads. Feel free to browse these resources or use the search function to find what you are looking for.