Healthdirect Australia Help Center

    Getting your patients started with Video Call

    You've configured your clinic, now you can start offering Video Call consultations

    Once you have created your account, added your team members and configured the essential items in your clinic, you can start making Video Call appointments with your patients/clients. Use your usual clinic software to book an appointment – healthdirect Video Call does not have an appointment booking system but can integrate with your clinic software.  

    Patients can start a Video Call through either:

    Patients do not need any special software, passwords or individual links to access Video Call.

    Email or text an appointment confirmation to your patient with either the clinic link or a button your website. Please see how to send an Email or SMS to your patients from our service.

    Information for your patients

    We have some quick guides you can email, or print and mail, to your patients before they first use healthdirect Video Call, including:

    View our short video showing the patient journey with healthdirect Video Call.


    If there are difficulties during a Video Call, our troubleshooting guide will answer most of your questions. If the troubleshooting guide doesn’t help you, there are other forms of support

    The Video Call Resource Centre that you are currently using includes many step-by-step instructions, videos and downloads. Feel free to browse these resources or use the search function to find what you are looking for.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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