Healthdirect Australia Help Center

    How do I sign up to Video Call?

    April 11th, 2020

    Access Video Call

    To find out more about the model or Healthdirect Video Call in general, contact:

    Jo Hughes, Video Call Service Manager

    Tel: (02) 9263 9000

    Email: videocall@healthdirect.org.au

    Website: https://about.healthdirect.gov.au/video-call


    See the contacts below for specific state and federal health services:

    Victorian Department of Health & Human Services

    Healthdirect Australia is working with the Victorian Department of Health & Human Services (DHHS) to make Video Call available to DHHS-funded health services. 

    To find out more about Healthdirect Video Call in Victoria, contact:

    Penelope Watson, Manager, Telehealth Strategy & Development

    Department of Health & Human Services

    Tel: (03) 9096 1405

    Mob: 0408 465 921

    Email: penelope.watson@dhhs.vic.gov.au




    WA Health

    Healthdirect Australia is working with WA Health to make Video Call available to state health services. 

    To find out more about Healthdirect Video Call in Western Australia, contact:

    Jane Atkinson, Principal Program Coordinator

    Strategic System Support, System Policy and Planning

    Department of Health

    Tel:  (08) 9222 2028

    Email: Jane.Atkinson@health.wa.gov.au




    The Commonwealth Department of Health 

    The Department is conducting a pilot program until 30 June 2021 for a free trial of the Video Call Service for non-government organisations to determine the effectiveness of the technology in a primary healthcare setting at no cost to the approved sites. This can be used to deliver an alternative to face-to-face consultations where the relevant service providers may be eligible for a Medicare rebate.

    To find out more about Healthdirect Video Call contact: 

    Ian McHenry, Assistant Director

    Primary Care Services Branch, Primary Care Division 

    Commonwealth Department of Health

    Email: ian.mchenry@health.gov.au and DAHM@health.gov.au 

    copying videocall@healthdirect.org.au

    (attention: Bernadette Blenkiron at the Department of Health ) for review and approval by the department.

     





    Can’t find what you’re looking for?

    We are currently setting up a GP-specific support line.

    In the meantime please use these other support options.

    Email support

    or speak to the Video Call team on 02 8069 6079

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