Healthdirect Australia Help Center

    Connect with an ezispeak interpreter

    For organisations who use ezispeak for language services - currently in a testing phase

    Video Call will soon be facilitating access to on demand interpreters through ezispeak, a provider of real time video language services. Organisations who have an account with ezispeak for language services will be able to connect an interpreter to a Video Call within seconds, using the ezispeak button in the call screen. Ezispeak has real-time interpreters available in over 20 languages and no scheduling is required. This enables clinicians to request a language interpreter to join a video call as needed.

    To connect an ezispeak interpreter to a Video Call in your clinic, your organisation will already have a relationship with ezispeak and will have the ezispeak Add-on activated and configured by your clinic administrator. 

    Clinic administrators can configure ezispeak by doing the following (once the add-on is activated in their clinic):

    Click on Configure - Add-ons and scroll down to ezispeakhealth
    Click on Configure next to the ezispeakhealth add-on
    Fill in the fields in the pop up dialogue box.

    Add your 5 digit ezispeak customer pin and fill in the other fields in line with your ezispeak requirements.

    If you need any assistance with this, please contact ezispeak customer support:
    • Phone: 1300 562 165
    • Email: customersupport@ezispeak.com.au

    Please note: the field information shown here is an example only.


    To connect with an interpreter during a call:

    Join a Video Call with your patient/client
    If an on demand interpreter is required in the the call, click on the ezispeak button at top right
    In the dialogue box, select the language you require and any gender preference, if applicable.
    Your request will be sent to the ezispeak interpreter service.
    An interpreter matching your request joins the Video Call and provides interpreting services during the consultation.
    End the call as usual at the end of the consultation.


    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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