Healthdirect Australia Help Center

    Tips for a good Video Call experience

    This article is useful for anyone participating in a Video Call

    There are a few simple steps you can take to making sure you have the best possible Video Call experience. Once you are set up technically, these tips will help others see and hear you clearly and and minimise potential equipment and internet issues.

    Before your consultation:

    Charge the device you will be using to participate in your Video Call, if required.

    Update your device's operating system if required.

    Choose a quiet, comfortable place to sit before your consultation begins.

    Conduct a Precall Test - especially if this is your first Video Call experience. This will ensure you have all the technical requirements to make a Video Call and alert you to any issues with equipment, your internet connection and browsers.

    Ensure you are in a well lit space - but don't have a strong light source behind you or you will be in silhouette and other participants in the call won't be able to see you clearly. It is best to make sure that there are no bright lights or windows that the camera can see.

    Set up your computer or device so it it not too low and pointing up at you as this will not be the best for the other participant/s in the call. You want to try and position so you are looking straight ahead.

    If you have a headset or headphones with a microphone, this will provide the clearest audio with the least background noise. Make sure it is connected to your computer before your Video Call begins.

    Patients will need these things ready and handy nearby:
    • A pen and paper to take notes if needed
    • A list of your current medications
    • Any questions they want to ask their service provider

    During your consultation:

    Position yourself comfortably before you start the call

    While waiting to be seen check your video image on the screen and make sure you can see yourself clearly.

    Once your call is answered and you can see yourself in your screen, reposition if needed so you can be clearly seen without too much headroom (space above you) and ensure you are close enough to your camera.

    If you experience any internet connection issues during your call there are things you can do to improve the quality:
    •  Wireless home or office network - Try moving closer to, or at least in line-of-sight of, the WiFi base station.
    • Mobile internet connection - Try moving to an area with better reception, you can check how many bars you have on your device.
    • If your internet connection has limited speed, make sure that no one else in your location is using the same internet connection at the time you are making the video call. Typically, streaming video or downloading large files can slow your internet if you are multi-tasking. This will substantially reduce the bandwidth available to make a good quality video call.
    • Make sure that you don’t have more than one connection to the internet active at the same time (for example, a wired and a wireless connection running at the same time) on your computer.
    • Make sure that you have not used all of your internet plan’s data allocation for the month. This often results in your internet provider reducing the speed of your service after you’ve exceeded the data limit.
    • When you first switch on your computer after not using it for a while, it may automatically download updates, similarly with Android and iOS updates. This will reduce available bandwidth. Either wait for the updates to finish or postpone the downloads until after you have made your video call.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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