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FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
CN Chinese
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
HU Hungarian
UA Ukrainian
ID Indonesian
TH Thai
GR Greek
BG Bulgarian
BS Bosnian
HR Croatian
PT Portuguese
MY Myanmar (Burmese)
UR Pakistan (Urdu)
IN Hindi
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  • Latest information
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  • Getting Started and training
    Need an account Training What do I need? Pre-call test Steps for getting started
  • Using Video Call
    Administration Conduct a consultation Waiting area Clinic dashboard Apps & Tools Guides and Videos Workflows For Patients
  • Technical requirements and trouble shooting
    Technical basics Troubleshooting your call Troubleshooting pre-call test For IT Compatible devices Need Help?
  • Specialty portals
    Primary Health Care Portal Aged Care Portal
  • About Video Call
    About Articles and case studies Access Policies Security
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Guides to download and email or print

Access downloadable resources from this page

This page links to downloadable resources available for the healthdirect Video Call service. If you require the patient appointment flyer, available in English and 28 translated languages, please visit this page.

Information to give to clinicians

Clinician troubleshooting guide

Video Call clinician guide

Simple Waiting Area infographic for Team Members

Detailed Waiting Area infographic for Team Members

Video Call Screen infographic

Video Call tips for clinicians

Video Call Handbook (please note this handbook was written by an independent GP and not by the Video Call team)

Logging in with SSO_infographic

 
 

Information to give to patients or clients

Patient troubleshooting guide

How to attend a consultation (for patients)

Patient tips for video telehealth

Web browser requirements for Video Call

 
 

For clinic administrators

Simple Waiting Area infographic for Clinic Administrators

Detailed Waiting Area infographic for Clinic Administrators

Email appointment template

SMS appointment template

 
 

Video Call information leaflets

Get started with Video Call in 6 easy steps

Video Call information leaflet

Video Call Case Study

 
 

Planning templates

Video Call Planning Template

Aged Care Planning Template

 
 

 

 

 

 

 

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Related Articles

  • Getting started with Video Call
  • Join a Video Call and consult with your patient/client
  • Training information for Team Members

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