Healthdirect Australia Help Center

    Video Call workflow examples for Primary Health services

    Suggested workflows for your primary health service online clinic/s

    Video Call is scalable and flexible and you can set up your online clinic in line with your current workflows. Not all clinics/practices work in the same way so you can plan your workflows and share with your staff to ensure everything works smoothly and suits you and your patients. Remember that as well as clinicians and other health service providers, admin and reception staff can also be invited to create their Video Call accounts so they can perform clinic administration tasks, send the clinic link to patients and notify waiting patients, if required.

    Below are some suggested workflows you can use for your practice. These options are not exhaustive, so you can also use these as a start and create your own. Click on the desired option below for more information:

    Single health service provider

    Once the appointment is booked, using your usual booking procedures and softwares, the clinician sends out the clinic link as part of the patient appointment information.


    Admin or reception staff send out the clinic link to patients.

    They can also, if desired, join the patient to meet and greet, before putting the patient on hold for the clinician to join when they are ready.


    Admin and/or reception staff join the call

    Admin and reception staff with Video Call accounts can join a call after the clinician finishes the consultation and leaves the call, to book another appointment or take a payment.


    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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