Healthdirect Australia Help Center

    Train the trainer sessions

    Training and workshops

    These training sessions and workshops will familiarise you with how to set up and use Video Call

    Contact the Video Call team to organise these training sessions at videocall@healthdirect.org.au.


    Training sessions

    Orientation and demonstration of the Healthdirect Video Call service
    Introduces users to Video Call, its functionality, and provide real-world examples of use in health

    Duration

    Around 30 minutes

    Suggested attendees

    Anyone interested in understanding more about Video Call and how to use the platform.

    Topics
    • Introduction to Healthdirect Australia
    • What is Video Call?
    • How it works
    • Examples of use in health
    • Support and resources

    How to consult with a patient using Video Call
    Tutorial on how to use Video Call, aimed at Clinicians and Clinic staff

    Duration

    Around 20 minutes

    Prerequisites

    Attendees should have the role of Team Member or Admin with access to Waiting Areas or an Organisation Administrator in the Video Call Management Console

    Topics

    • How Video Call works - mirroring the way patients attend today
    • How patients attend via Video Call
    • How to communicate with patients while they are waiting
    • How to join a patient in your clinic's Waiting Area 
    • The Call Screen and tools
    • How to transfer patients and another service 
    • How to include additional participants
    • How to receive alerts when patients arrive in your Waiting Area 

    How to administer the Management Console
    This session provides administrative training to personnel managing access to the Video Management Console.

    Duration

    30 minutes 

    Suggested attendees 

    People who will be administering the Video Call Management Console.

    Prerequisites

    • Attendees should have the role of administrators in the Video Call platform
    • Attendees must be familiar with the Video Call Platform

    Topics

    • Introduction to the Video Call Management Console components
    • Configure a clinic, call interface and waiting area
    • Manager Team Members
    • Configure and uninstall Add-Ons
    • Meeting Rooms 
    • Usage reports

    How to provide technical support for Video Call
    This training is intended for local IT and Support Leads, as well as personnel who provide support for Video Call within your organisation, as the support model.

    Duration

    30 minutes

    Suggested attendees

    Local support and IT personnel responsible for troubleshooting issues with Healthdirect Video Call. 

    Prerequisites

    • Attendees must be familiar with the Video Call Platform


    Topics

    • WebRTC - Web Real Time Communications 
    • Levels of support and incident management - who does what?
    • How to report an issue 
    • Troubleshooting 
    • Call quality versus Bandwidth 
    • Privacy and security 
    • Optimising WebRTC on your network
    • Launching a Video Call from a desktop shortcut 

    Troubleshooting: simple tips when using Video Call (recorded webinar)

    The troubleshooting session is intended for primary adoption and support contacts (technical and non-technical) to learn simple troubleshooting tips when using Healthdirect Video Call.


    Suggested attendees 

    All Video Call users


    Prerequisites

    • Attendees must be familiar with the Video Call Platform


    To access this recorded webinar, register at the link below https://attendee.gotowebinar.com/register/1541495915193743115







    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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