Joining a call configuration options
Clinic administrators can configure options for guests starting a call in the clinic waiting area or rooms
There is a tab in the clinic configuration section called Joining a call. This allows a Clinic Administrator to configure the default settings for guests starting a video call in the waiting area, meeting and group rooms associated with the clinic.
Clinic Administrators can configure the following behaviour in the clinic:
- Whether a photo is required by guests when joining a meeting or group room call.
- Whether a caller or guest's Last name is mandatory or optional to provide when access the waiting area and clinic rooms. Guests are people who have been invited to a meeting and are given a link to access the room.
- Whether a caller's video preview displays on the patient entry fields page.
- Whether waiting callers can mute their camera and/or microphone while they are waiting to be seen.
- Whether Room calls (Meeting, User and Group rooms) open in a new tab or window.
- How Waiting Area calls open for all calls in the clinic (New tab, New Window or Embedded).
To configure the Joining a call settings:
| From your Clinic Waiting Area page, click on Configure and click on the Joining a call tab. This image shows the default settings. |
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| Click on the text field under Guest photo capture and three options will appear. Select the appropriate option and this will apply to guests who are invited to join a meeting in a meeting room. Options: A photo is required - guests cannot enter the meeting or group room until they take a snapshot (this is the default behaviour). A photo is optional - guests can take a snapshot but will see a message saying this is optional and will be granted access with or without the snapshot. No photo option - guests do not need to take a snapshot and the snapshot message does not appear. Remember to click Save if you make any changes. |
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Make last name mandatory Enable this option to make the Last Name field mandatory for guests coming into a meeting room, user room or group room. Then click Save.
Enable video preview on entry fields page To disable or enable the camera preview on the patient entry fields page for callers accessing the clinic, set the toggle switch to the desired option.
Enable microphone and camera controls for waiting guests Choose whether to allow waiting callers to mute their camera and/or microphone. |
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Enable the call screen to open in a new tab for room calls Enabling this option means all calls in Meeting, Group and User Rooms will open in a new tab rather than a new window. |
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Choose Waiting Area Call Join Behaviour This option lets you choose how Waiting Area Calls will open:
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