Using healthdirect Video Call
Information and links to guide RACH staff through the process of using Video Call for telehealth
Once your aged care home is set up with a Video Call clinic and the clinic administrator has added the required staff as team members, you are ready to familiarise them with Video Call and begin offering telehealth consultations for your residents.
Watch the video for RACF staff assisting residents to attend a video consultation:
Here is the link to the video so you can share it with your staff.
Video Call user guides and information
The following links will equip your RACH staff with the information they need to effectively and confidently use Video Call for video telehealth. Remember that we can assist every step of the way so don't hesitate to contact us if you have any questions or would like to organise training for your team.
| Signing in to Video Call | This downloadable PDF takes you through the simple Video Call sign in process for account holders. |
| Send an invitation to the clinic waiting area | This downloadable PDF outlines the various ways you can invite health service providers and other participants to your clinic waiting area, where they can be joined in a Video Call consultation. |
| The Clinic Waiting Area | This downloadable PDF outlines the main features of the virtual clinic waiting area, where RACF staff will join calls with health service providers and other participants. |
| Joining a Video Call | This downloadable PDF shows the steps for joining a call in the clinic waiting area. |
| Multiple participant workflows | This downloadable PDF outlines how to invite multiple participants to a Video Call consultation. |
| Sharing an image or PDF into a Video Call | This page outlines the options for sharing resources into your Video Call and focusses on how to share an Image or PDF with other participants. |
| Sharing a medical scope or probe into a call | This page outlines compatible medical devices, including scopes and probes, that can be shared into a Video Call for clinical review and diagnosis. If the RACF has these available, the nurse assisting the patient can use them in the Video Call. |
| Telehealth Tips | These video telehealth dos and don'ts will help ensure your residents get the most out of their Video Call consultations and that RACH staff can assist with making the process simple and effective. |