Guides to download and email or print
Access downloadable quick reference guides and other resources from this page
This page links to downloadable resources available for the healthdirect Video Call service. If you require the patient appointment flyer, available in English and 28 translated languages, please visit this page.
Information and guides for health service providers
Quick reference guides:
- Sign in and join a call
- Invite a caller to the waiting area and join them
- Switch your camera
- Share images and other resources
- Start a New Video Call (eg for unscheduled appointments)
- Using the Bulk Billing Consent application
- Calling a phone from your Video Call
- Switch camera during a Video Call
Other guides and infographics:
- Clinician troubleshooting guide
- Video Call clinician guide
- Simple Waiting Area infographic for Team Members
- Detailed Waiting Area infographic for Team Members
- Video Call Screen infographic
- Mobile Video Call screen infographic (patient view)
- Video Call tips for clinicians
- Video Call Handbook (please note this handbook was written by an independent GP and not by the Video Call team)
- Logging in with SSO_infographic
Information to give to patients or clients
How to attend a consultation (for patients)
Patient tips for video telehealth
Web browser requirements for Video Call
Quick Reference Guides for patients using a mobile device:
Mobile Video Call screen infographic
Share a resource into your call using Apps & Tools
Switch camera during a Video Call
Picture in Picture - pop a participant out of the call screen
Translatable patient guides:
How to attend a Video Call appointment
Call screen control buttons in a Video Call
For clinic administrators
Simple Waiting Area infographic for Clinic Administrators
Video Call information leaflets