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  • Latest information
    Coming Soon Bulletins Live Updates
  • Getting Started and training
    Need an account Training What do I need? Pre-call test Steps for getting started
  • Using Video Call
    Administration Conduct a consultation Waiting area Clinic dashboard Apps & Tools Guides and Videos Workflows For Patients
  • Technical requirements and trouble shooting
    Technical basics Troubleshooting your call Troubleshooting pre-call test For IT Compatible devices Need Help?
  • Specialty portals
    Primary Health Care Portal Aged Care Portal
  • About Video Call
    About Articles and case studies Access Policies Security
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Guides to download and email or print

Access downloadable quick reference guides and other resources from this page


This page links to downloadable resources available for the healthdirect Video Call service. If you require the patient appointment flyer, available in English and 28 translated languages, please visit this page.

Information and guides for health service providers

Quick reference guides:

  • Sign in and join a call
  • Invite a caller to the waiting area and join them
  • Switch your camera
  • Share images and other resources 
  • Start a New Video Call (eg for unscheduled appointments)
  • Using the Bulk Billing Consent application
  • Calling a phone from your Video Call
  • Switch camera during a Video Call

Other guides and infographics:

  • Clinician troubleshooting guide
  • Video Call clinician guide
  • Simple Waiting Area infographic for Team Members
  • Detailed Waiting Area infographic for Team Members
  • Video Call Screen infographic
  • Mobile Video Call screen infographic (patient view)
  • Video Call tips for clinicians
  • Video Call Handbook (please note this handbook was written by an independent GP and not by the Video Call team)
  • Logging in with SSO_infographic
 
 

Information to give to patients or clients

Patient troubleshooting guide

How to attend a consultation (for patients)

Patient tips for video telehealth

Web browser requirements for Video Call

 

Quick Reference Guides for patients using a mobile device:

Mobile Video Call screen infographic

Share a resource into your call using Apps & Tools

Switch camera during a Video Call

Picture in Picture - pop a participant out of the call screen

 

Translatable patient guides:

How to attend a Video Call appointment

Call screen control buttons in a Video Call

Share an image or PDF

Take a photo and share into the call

Video Call tips

 
 

For clinic administrators

Simple Waiting Area infographic for Clinic Administrators

Detailed Waiting Area infographic for Clinic Administrators

Email appointment template

SMS appointment template

Quick reference guide for adding and managing team members

 
 

Video Call information leaflets

Get started with Video Call in 6 easy steps

Video Call information leaflet

Video Call Case Study

 
 

Planning templates

Video Call Planning Template

Aged Care Planning Template

 
 

 

 

 

 

 

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Table of Contents

Information and guides for health service providers Information to give to patients or clients For clinic administrators Video Call information leaflets Planning templates

Related Articles

  • Getting started with Video Call
  • Join a Video Call and consult with your patient/client
  • Training information for Team Members

Can’t find what you’re looking for?

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