US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
CN Chinese
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
HU Hungarian
UA Ukrainian
ID Indonesian
TH Thai
GR Greek
BG Bulgarian
BS Bosnian
HR Croatian
PT Portuguese
MY Myanmar (Burmese)
UR Pakistan (Urdu)
IN Hindi

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
CN Chinese
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
HU Hungarian
UA Ukrainian
ID Indonesian
TH Thai
GR Greek
BG Bulgarian
BS Bosnian
HR Croatian
PT Portuguese
MY Myanmar (Burmese)
UR Pakistan (Urdu)
IN Hindi
  • Home
  • Using Video Call
  • Remote physiological monitoring

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Latest information
    Coming Soon Bulletins Live Updates
  • Getting Started and training
    Need an account Training What do I need? Pre-call test Steps for getting started
  • Using Video Call
    Administration Conduct a consultation Waiting area Clinic dashboard Apps & Tools Remote physiological monitoring Guides and Videos Workflows For Patients
  • Technical requirements and trouble shooting
    Technical basics Troubleshooting your call Troubleshooting pre-call test For IT Compatible devices Need Help?
  • Specialty portals
    Primary Health Care Portal Aged Care Portal
  • About Video Call
    About Articles and case studies Access Policies Security
+ More

Pulse Oximeter remote patient monitoring

How to remotely monitor your patients using pulse oximeters in real time


During a Video Call consultation, you have the option to remotely monitor a patient using their pulse oximeter in real time. Once you launch the Patient Monitoring Device application and instruct your patient to connect their bluetooth enabled monitoring device to the Video Call, you will see the results live in the call screen. You have the option to take a screenshot for the patient's record and you can export the data, if desired.

Please see below for instructions regarding supported devices and how to use the Patient Monitoring Device App to connect a patient's Bluetooth enabled pulse oximeter during a Video Call consultation. 

Click here for information for your patients.

Information for health service providers

Supported pulse oximeter devices

The following devices have been tested and are working with healthdirect Video Call for remote physiological monitoring.

BerryMed BM1000c

 

iHealth PO3M       

  • Includes historical data that can be accessed and downloaded

 

ChoiceMed MD300CI218R

CreativeMed PC-60FW

  • Includes historical data that can be accessed and downloaded
Screenshot of results showing in the call screen to come 

CreativeMed PC-68B Wrist Oximeter       
To see a short video demonstration of this device being used in a Video Call for remote physiological monitoring, please click here.

  • Includes historical data that can be accessed and downloaded

 
 

Viewing and downloading historical data from the monitoring device

Some monitoring devices have the ability to store historical data and this can be accessed during a Video Call. In this way you can view the data from the device to monitor your patient's health. Currently, this has been tested and is working on the iHealth PO3M pulse oximeter. Please use these steps to access the historical data on this device:

Join your patient in the Video Call and, when ready, click on Apps & Tools and then select Patient Monitoring Device.       
Important:       
Ask your patient to turn on their monitoring device but tell them not to place it on their finger. This is because you want to access the historical data, rather than live data.
Video Call screen accessing Patient Monitoring Device App
Next, instruct your patient to click on Click Here to connect to your medical device.        
Your patient will see a browser pop-up appear on their screen, allowing them to select their device and then click on Pair. This will connect their monitoring device to the Video Call via Bluetooth.       
Please note: this is the view at the patient end.
      
Once the monitoring device pairs, your patient will see the Bluetooth symbol on the device light up.        
Remind them not to put the device on their finger but to leave it turned on. 
The historical data will be accessed and start sharing into the Video Call.        
Click on the Take the snapshot button to take a screenshot of the results showing on the screen.
   
 
 

Instructing patients to enter their results manually

If there is an issue with the patient's device connecting via Bluetooth during the Video Call, you can ask them to enter their results manually and share with you instead:

If the results are showing live during the call and then there is a connection issue, you can click on the 'Back to pairing' button and this sends the patient back to the initial screen. They can either use the Click here to connect to your medical device button to reconnect OR you can ask them to enter their results manually.

Video Call monitoring device readings connection issue

 
To enter results manually, instruct your patient to click on the Add Manual Entry button.
Next, ask them to input the results showing on their monitoring device and then click on Confirm Results.       
Please note: this is the screen the patient sees to manually enter their results.
Video call patient monitoring add manual results
Once confirmed, you will see the results appear on your screen as shown in this example. (Your patient won't see the results screen but they will be notified that the results have been sent to you).       
You can use the Take the screenshot button to download an image file of the results for the patient record.
Video Call screen with manual patient monitoring results added manually
 
 

 

Quick reference guides and videos for clinicians and patients

Quick Reference Guides for clinicians and patients

These downloadable reference guides provide a quick how-to for remote physiological monitoring:

Quick reference guide for clinicians

Quick reference guides for patients (please click on the link for the device or computer you are using):

  • For patients using an iPhone or iPad for their appointment
  • For patients using an Android device for their appointment
  • For patients using a Windows or Mac computer for their appointment
 
 

Short Video Guides for clinicians and patients

These short videos take you through the remote physiological monitoring steps within a video call:

Remote physiological monitoring instructions for clinicians

Remote physiological monitoring instructions for patients

 
 

 

Go to main Remote Patient Monitoring page

Was this article helpful?

Yes
No
Give feedback about this article

Table of Contents

Supported pulse oximeter devices Viewing and downloading historical data from the monitoring device Instructing patients to enter their results manually Quick Reference Guides for clinicians and patients Short Video Guides for clinicians and patients

Related Articles

  • Compatible medical devices
  • Real-time remote physiological monitoring home page
  • Thermometer remote patient monitoring
  • Blood pressure remote patient monitoring

Can’t find what you’re looking for?

Email support

or speak to the Video Call team on 1800 580 771


Knowledge Base Software powered by Helpjuice

Expand