You can invite a patient/client into the clinic waiting area using the clinic link and then connect them to a SIP endpoint from the waiting area dashboard. In this workflow the patient/client is attending via healthdirect Video Call and the service provider is joining the Video Call via SIP endpoint. You do not need to join the call with the patient to connect them in this way.

Go to your SIP enabled clinic waiting area and locate the caller you would like to connect to a SIP participant.
To connect this caller to a SIP endpoint: Click on the 3 dots to the right of the Join button and select Add A SIP Host. Then add the name of the endpoint connecting via SIP and the SIP URI including the domain. Click Add a SIP Host at bottom right to connect the caller to the SIP participant.  The caller will then be connected with the SIP endpoint in the Video Call screen.

You can invite a caller who will be connecting via SIP into the waiting area where they can be joined in a Video Call. In this workflow the patient /client is attending via a SIP endpoint and the health service provider is joining the Video Call from the Waiting Area:

Click on Invite in your SIP enabled clinic waiting area.
In the pop-up invitation box, select SIP and add the participant's Name and the SIP URI including the domain. Click Add A SIP Participant to bring this caller into the waiting area, where they can be joined in a call.
The participant name you have entered will show when they arrive in the Waiting Area. Press Join to connect to the SIP endpoint via Video Call.

When you enter a meeting room, you can use the call manager in the call screen to invite a SIP participant into the call:

Enter a meeting room in the SIP enabled clinic.
Click on Call Manager at the top right of the call screen
Select Call a SIP URI
Enter the name and SIP URI including the domain.
To disconnect the  SIP end point, disconnect the call from the Call Manager (not the hang up button in the main call screen).

You can use the New Video Call button to start a call in the waiting area and then use the call manager to invite a SIP participant directly into the call.
Please note, this functionality is not available by selecting New Group Video Call.

In your SIP enabled clinic, click on the New Video Call button at the top right of the Waiting Area and select New Video Call.
Once the Call Screen opens, with you as the only participant, click on Call Manager > Call A SIP URI
Add the name of the person you are inviting and type or copy in the SIP address including the domain. Then click on Add SIP Participant to add the SIP connected participant to your call for the consultation.
While they are being added to the call you may be prompted to enter the Video Conference ID. Click the keypad and enter in the Conference ID from the invitation you received, to Join the conference bridge.
To disconnect the SIP end point, disconnect from the Call Manager, or use the main Hang Up button for the call if you would like to close the call screen

You can invite a VMR to connect from healthdirect Video Call via SIP into the waiting area where it can be joined in a Video Call. In this workflow service provider is joining the Video Call from the Waiting Area:

First open the meeting invitation received in calendar invite and locate the section titled "Join with a video conferencing device" and copy the address listed.	Example 1: Join with a video conferencing device testaccount@m.webex.com Video Conference ID: 136 766 941 1 Example 2: Join with a video conferencing device jointeams@conference.organisation.onpexip.com Video Conference ID: 136 611 282 2
Click on Invite in your SIP enabled clinic waiting area dashboard.
In the pop-up invitation box, select SIP and add the participant's Name and the SIP URI including the domain copied from the Teams meeting invitation. For zoom calls, the SIP URI should be zoom@zoomcrc.com and can be pasted directly in.  Click Add A SIP Participant to bring this Teams meeting into the waiting area, where it can be joined in a call.
The participant name you have entered will show when they arrive in the Waiting Area. Press Join to connect to the SIP endpoint via Video Call.
Once you have joined the call you will be prompted to enter the Video Conference ID. Click the keypad and enter in the Conference ID from the teams or zoom invitation to Join the conference. If required after entering your meeting/conference ID, please key in the passcode provided in the invitation.	Example 1:   Example 2:   Example 3: Enter the shared participant code via the keypad

SIP and Video Call connectivity can only have one individual participant with Video Call and one SIP end point connected in an individual Video Call.
If the SIP endpoint is capable of bridging, allowing more than one participant to connect, you can add the same SIP endpoint address to multiple different Video Calls - as long as there is only one Video Call participant in that call.

Examples - please note the addresses in the below scenarios are examples only:

For example, you could have patient 1 waiting in the waiting area and you can select the three dots menu and select "add a sip host" and enter in the sip address, for example 12345@video.health.nsw.gov.au. You could then do the same thing for waiting patient 2 and "add a sip host" to that same address. This would connect both patients to the same sip end point and a 3 way call would occur.

Another example would be to have patient 1 in the waiting area, click the three dots and select "add a sip host". Enter the sip address, for example 12345@video.health.com.au. You can then have a clinician start a New Video Call in the waiting area, open the Call Manager and select "add sip participant" to the same sip end point (12345@video.health.com.au). This would connect the patient, clinician and the sip end point together in a 3 way call.