• Fix for switch camera functionality on android devices
• Fix for being able to add callers from a different clinic directly into your ongoing call
• Allow more than one call leg from phone call out application

• Removal of secondary camera/microphone permissions requirement for iOS devices
• Fixed an issue where calls could lose audio if one participant changed microphone settings while the other was in a different tab
• Fix for users experiencing black screen or flickering video with iOS participants
• Add dial tones to phone call out capability
• Improved stability for phone callout
• Improvements for audio performance on android devices 
• Change “Leave the waiting area” button to go to the start video call page and release camera
• Add improved performance for Microsoft edge users with “enhance video” enabled

• Release of improved virtual background capability
• Update ordering of configuration tabs in clinics
• Fix for members being added multiple times in the team members list
• Backend work to prepare for deletion of duplicate users

• Improvements to team members page performance with a large number of members
• Improved annotation performance for mouse movements
• Change text colour on post call link 'launch form using button' to improve visibility 
• Improvements to 2 way chat on mobile devices while patient is on hold
• Improved to SSO to adjust keep me signed in functionality

• Improvement to highlighter tool functionality for local host.
• Issue resolved where waiting area timer mistakenly started at 23:00
• Improvement to Entry Fields not showing correct saved state in configuration.
• Improved SSO logout process for Video Call
• Improved responsiveness to keypad in SIP calls
• Backend improvements for user control with Single Sign-On (SSO)
• Phone call out improvements to reduce delay
• Fix for entry field status not updating after saved.
• Improvements for local media connection switching

Read more about  Single Sign-On 

Read more about Entry Field configuration.

• Improve youtube player in situations when audio may not play as expected
• Implement fix for iOS devices not always showing video correctly
• Add two way notifications to call screen when a service provider leaves the call

• Added improved switch camera functionality to automatically detect front/back cameras on mobile devices
• Improve consistency of whiteboard annotations when being saved
• Notification messages now auto focus when being composed
• Keyboard shortcut for sending notification messages added
• Fix for some iPad models not always enabling video properly
• Add notification pill when the LHS menu is collapsed
• Improve connectivity for call negotiation
• Fix auto scroll for custom waiting experience when receiving notifications
• Patient Consult Summary Generator application released for testing

• Release of updated version of MBS Bulk billing application
• Fix for checkbox fields not displaying properly in call details
• Improve bandwidth reporting data for iOS devices
• Updated refresh icon to be more visible
• Updated End Call button to be red and more obvious to users
• Live captions V2 released
• Added confirmation modal for refresh connections icon
• Fix for snapshot button not always functioning as expected
• Improvements to virtual background performance
• Fix for snapshot button not always functioning as expected
• Added confirmation modal for refresh connections icon

• Allow Call details to be updated from within the call screen
• Update Organisation link to appear more obvious that it is clickable
• Update document camera to have additional camera quality controls
• Ability to add request/document camera as a participant in the view
• Improve SAML authentication for SSO configurations
• Introduced Custom Waiting Experience for patient join flow
• Added notes taking application to call screen for hosts

• Introduced Custom Waiting Experience for call join flow
• Improvements on reporting generation
• Fix for reporting with cold transferred calls not being displayed correctly
• Fix for video not displaying properly on iOS devices
• Request camera updates to include in all clinics by default

• Far-End Camera control (Pan Tilt Zoom) application released
• Introduction of Message Hub feature
• High Fidelity Medical Audio functionality
• New UI for document/share camera selection
• Improved join flow experience

• Add Minimise capability for managing open Apps
• Introduce emojis for use with stickers on annotations
• Introduce medical device Audio capability
• Fix for emoji skin tones on specific browsers
• Make the reports download buttons show before the card has completed loading
• Fix for video being cropped on certain iPhone models

• Improvements to chat message drawer
• Fix video quality settings to apply to screenshare content as well
• Fix rendering issue for mobile devices to improve optimisation
• Add additional audio control settings for Gain Control and Echo Cancellation
• Improve connection check behaviour and accuracy
• Allow In call invitation screen to send to sms and email simultaneously, as well as allow the "From" field to be edited
• Add new Picture in Picture capability
• Add Dice and Spinner widgets to annotation capabilities  
  
   

• Allow 1300 numbers to be included in support contacts
• Add size limit to upload of virtual background images to improve performance
• Refreshed sign-in page
• Introduced beta version for updated version of Virtual Backgrounds
• Infrastructure work for Message Hub and Custom Waiting Experience
• Added support for mobile phones starting with 0493 prefix

• Update post call survey prompts 
• Device selection in the patient join flow
• Improvement to the snapshot function in Video Call - High Resolution
• Improve device selection performance
• Improve call invite (in call screen) behaviour

• Improve network connectivity tests
• Improve browser detection in precall test
• Improved microphone detection in precall test
• Add full screen self view capability for iOS devices
• Update patient join flow to have patient entry fields at the top of the patient entry screen
• Added on-hold callers being able to be added to group calls from the waiting area
• Updated messaging for waiting area calls to show when they exceed the maximum user limit
• Group Room call quality settings improvements
• Added ability to administer users directly from the All Users page
• Making a users full name searchable (First and Last) in the platform
• Added feature to resend all pending invitations  
  
   

• Recording improvements on iOS devices
• Rename grid view
• Precall test improvements
• Improved display for users when a mobile device is interrupted by a phone call 
• Improved stream communication for multi-party calls
• Improvements on camera switching for mobile devices 
• Improved call quality settings performance in group call 
• Removed non functional option to hide apps and tools from other hosts in a call
• Introduced snapshot button to take a snapshot of a video feed
• Added configuration option to disable video preview on patient entry flow
• New Video Call Button in the clinic waiting area to invite a participant
• New Email and SMS templates under Communication Tab in the clinic waiting area configuration
• Improved and simplified pre-call test
• Added full screen option for self video view
• Extend templates to room invitations
• Further pre-call test improvements
• Improvements for switching camera on mobile devices
• Improved visibility for the raised hand feature 
• Add tool tip for custom background selection options
• Video call quality settings improved for group calling experience

• Updated help links for dashboard
• Improvement to MBS bulk billing back end performance
• Group calling capability added to the waiting area
• Improved permissions functionality 

• Fixed default country code to be +61 (Australia)
• Improve "Are you talking" alert prompt 
• Change behaviour of audio share to be on by default
• Fix phone call out bug with additional participants
• Improved confirmation on waiting area configuration changes being saved
• Allow annotation tools to be deselected
• Improve display of speaker indicator and name badge
• Fixed sorting of organisation names on "My Organisations" page
• Updated new call manager for phone call out options
• Added new customised virtual background feature
• Introduced max participants view slider
• Added raised hand feature
• Fixed errors displayed for callers using the skipsetup=1 feature
• Fixed hidden input fields to function as intended
• Added Services on Demand to default app installation list
• Improved youtube app guest controls

• Improved mobile user view with merged feeds
• Fixed issue with mobile users not loading Apps correctly
• Improved performance of participants switching streams
• Default screen sharing to high frame rate 25FPS sharing
• Fix issue where users waiting may not always see disconnection errors 
• Fixed issue with Waiting Area entry Fields with white spaces 
• Introduced fix for blurred background when WEBGL was not available
• Improved validation for waiting area patient entry field configuration
• Group Calling stability improvements
• Added full screen participant button to maximise participant view
• Added new improved call manager with new multi-select functionality
• Fixed call duration timer performance

• Improved patient view for mobile users
• Renamed dashboard to "Clinic Dashboard"
• Fix for screen sharing feed showing up as participants
• Improve guest mic/camera pre-call options configuration 
• Fix for grey bar staying on mobile after accessing the settings drawer
• Improve deletion annotation tool
• Change portrait view on mobile to show full video feed instead of cropped view
• Fix call interface reporting issue
• Introduce new video call layout with great improvements for group calling
• Improve tool tips to fade away after hover
• Fix document camera to correctly show in grid view
• Introduced Clinic clerk role
• Fix for logo sometimes not appearing correctly in call screen
• Fix for duplicate waiting area patient entry fields 
• Update join flow logo sizing
• Added tool tip for changes to configuration pages when saving configuration changes
• Updated org and clinic support contact to display in same format
• Improve clear all annotation tool
• Added Services on Demand application to each clinic

• Fixed device settings not being saved when you switched between room types 
• Improved whiteboarding sticker and colour selection functionality
• Fixed issue with drawer resources not displaying correctly
• Added participant is typing feature to chat window
• Added new clinic dashboard with enterprise admin capabilities
• Added new check box to hide the apps and tools drawer from guests
• Added deny button for call queue manager
• Changed default draw colour in annotations

• Introduced live captioning
• Make checkbox patient entry fields editable
• Introduced high frame rate screen sharing for better screen sharing performance
• Add ability to restore defaults for customised views of columns in waiting area dashboard
• Introduced ability for patients to mute camera and microphone whilst waiting in the waiting area
• Update group calling to fix "musical chairs" effect when users are joining/disconnecting from the call 
• Update the waiting music tab to be called "waiting experience"
• Fix for user profile view on mobile devices implemented

• Introduced dark background colour option for Video Call screen
• Improved FHD video performance on edge browser
• Improve mute functionality
• Fixed error when using the skipsetup functionality
• Improved video feeds for connection processes
• Fixed bug that was presenting the call quality survey on transfers
• Improve refresh connection behaviour

• Added new video not available indicator to call screen
• Improved connectivity for group calling 
• Adjust templates for organisation and clinic reports
• Improved FHD video quality
• Introduction of new display name (Alias)
• Updated bulk import process to allow for inclusion of display name
• Added ability to horizontally flip local video feed so it is no longer appearing mirrored
• Fixed ability to change username on user profile
• Updated team members page to always refresh upon changes being made
• Fixed toast notifications disabling video feed buttons to allow you to switch sizes, etc 
• Allow Firefox to screenshare with other browser types
• Fixed filtering of timezone down from Organisation level to Clinic level

• Adding filtering in Team Members Configuration Tab
• SSO Configuration and Edit Profile UI improvement
• Release of Full High Definition (FHD - 1080p) Video Resolution Setting on the platform 
• Expansion and closure of the bandwidth traffic light indicator

Organisation logo is inherited by the clinics in that organisation

Reset Password page UI refresh

Virtual Background released on the platform

Fixed Precall test to ensure audio and video streams are released after test

Ensure that Noise suppression audio option is remembered when selected

Fix issue where sometimes the mic does not appear muted in group calls

Fixed clinic logo not being shown when set at org level for service providers

Updated UI to ensure team members details aren't being truncated on team members page

Update back end to allow filters to be used in team members list

Added Advanced Waiting Area Entry Fields functionality

Improved layout for two way messaging

Fixed clinic admin user access control issues

Updated dashboard page to ensure always showing the latest information

Updated Join room call flow for taking a photo  
Improved filters in Waiting Area Dashboard

Improved aspect ratio for iOS users

Improved reporting functionality

Updated links to resource centre

Fixed android issue with settings drawer covering screen

Improved outage page to auto refresh if users are unable to access platform

Improved audio handling for meeting rooms with multiple participants

Improve Youtube Video player application performance

Fixed traffic light indicator not always showing

Fixed "failed to load clinics" error when accessing the my clinics page

Updated chat styling and added ability to download a transcription of the chat log (for providers only)

Fixed uploading of organisational logos

Fixed clinic logos not displaying correctly on join flow

Added "are you talking" notification to call screen when a user is muted

Fixed consultations report to include phone participants 

Improve toast notifications in group calling

Fixed issue with uploading organisation logo

Improve alignment with annotation tools across users

• Improved rolls and permissions to include selection of data collection
• Improved pending invitations function
• Added configuration for clinic closed message to be displayed
• Fixed issue with displaying the correct option for photos on room call entry
• SIP improvements for better interoperability with iOS

• Two way messaging between patients and clinics during wait time
• Added reporter roles for Organisation and Platform levels
• Added subdomain column to Clinics Report
• Further SIP improvements
• Improved call overlay for smaller screen sizes

• Added new hide/show right hand side column button for the waiting area dashboard
• Fixed issue where on hold users were being displayed "phone call" instead of "video call"
• Added Accessibility to App Marketplace powered by Coviu
• Introduced alert sounds for users entering and exiting the call screen
• Fixed iOS issue where users may be disconnected when saving annotations or muting their call

• Added new Waiting Area Filters (including duration) to dashboard
• Added meeting Favourites feature
• Updated PDF editor to allow saving all annotated pages
• Added Minimised/Maximised/Collapsed options for your self view to the call interface for both clinic and organisational level configurations.
• Re-introduced ability to hide self view of camera with new styling
• Mobile users can now "Select Camera" from the settings drawer instead of just switching
• Devolved Local Recording (DLR) improvement with firefox browser for saved recordings
• Fixed reset button for call interface colours
• Fixed waiting area status column on clinic reports sometimes not reporting correctly

• Increased memory and size for reporting threads
• Fixed automated notifications to successfully come through to on hold users
• Manual notifications now successfully sent to users in the call screen
• Automated messages for on hold configuration from waiting area added
• Make last name field mandatory
• New users now enter First and Last name when creating account
• Fixed bug where users who were on-hold were not being transferred correctly
• User rooms no longer showing in clinics with no User rooms
• Patient name to be visible when sending notification
• Patient name to be displayed correctly in participants modal when trying to disconnect
• Improved margins for dashboard layout
• SIP improvements to allow better URI calling 
• Introduced new small video preview of self view
• Updated Tools button to be Apps and Tools with new design and icons
• Fixed bug when clicking on meeting room link that would not display page properly
• Added visual indicator of active speaker with highlighted border within call screen
• Introduced new call screen design

• Increased and updated reporting capabilities for reports longer than 2 months that are emailed
• Introduced report history functionality
• Updated Notify modal to have new "chat view" styling and include notification history
• Introduced new "Notify all" feature for callers in the waiting area

• Improved SSO backend debugging
• Local Video Feed position updated to ensure guest as close to the top of the screen as possible
• Fixed issue with screen sharing on iOS devices
• Improved Left Hand Side menu from within dashboard and the My Clinics/My Organisations pages
• Increased iOS volume slider max gain to 800% by default 
• Added the ability to place caller "On Hold" from within a waiting area consultation 
• Configure automated messages for On Hold status callers
• SSO Logs improvements