New in this release
Updated 4th September, 2024
New in this release
Released this year in 2024
New features released this year
September |
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Read more about notes taking application. |
August |
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Read more about Custom Waiting Experience. |
July |
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Read more about Far-End Camera control. Read more about Message Hub |
June |
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Read more about medical device audio. |
May |
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Read more about Picture in Picture mode. |
April |
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Read more about Virtual Backgrounds |
March |
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Read more about Patient entry points |
February |
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Read more about Patient entry points |
January |
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Read more about New Video Call Button |
Released in 2023
New features released this year
December |
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Read more about group calling in the waiting area |
November |
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Read more about the new Call Manager |
October |
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Read more about the new Call Manager |
September |
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Read more about the new clinic dashboard |
August |
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Read more about the new clinic dashboard |
July |
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Read more about live captioning |
June |
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Read more about the dark background colour |
May |
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Read more about the new display name feature |
April |
Organisation logo is inherited by the clinics in that organisation Reset Password page UI refresh Virtual Background released on the platform Fixed Precall test to ensure audio and video streams are released after test Ensure that Noise suppression audio option is remembered when selected Fix issue where sometimes the mic does not appear muted in group calls Fixed clinic logo not being shown when set at org level for service providers Updated UI to ensure team members details aren't being truncated on team members page Update back end to allow filters to be used in team members list
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Read more about the new look advanced entry field management |
March |
Added Advanced Waiting Area Entry Fields functionality Improved layout for two way messaging Fixed clinic admin user access control issues Updated dashboard page to ensure always showing the latest information Updated Join room call flow for taking a photo Improved aspect ratio for iOS users Improved reporting functionality Updated links to resource centre Fixed android issue with settings drawer covering screen Improved outage page to auto refresh if users are unable to access platform Improved audio handling for meeting rooms with multiple participants
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Read more about the new look advanced entry field management |
February |
Improve Youtube Video player application performance Fixed traffic light indicator not always showing Fixed "failed to load clinics" error when accessing the my clinics page Updated chat styling and added ability to download a transcription of the chat log (for providers only) Fixed uploading of organisational logos Fixed clinic logos not displaying correctly on join flow Added "are you talking" notification to call screen when a user is muted Fixed consultations report to include phone participants Improve toast notifications in group calling Fixed issue with uploading organisation logo Improve alignment with annotation tools across users |
Read more about the new look waiting area dashboard |
January |
Introduced Mute and Pin functionality for classic layout
Improved post call links to ensure all users receive them
Updated alert notifications to go to waiting area dashboard page
Fixed back button after password reset request was sent through
Updated wording on my roles page to show correct role information
Fixed back button after password reset request was sent through
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Read more about Call screen layouts |
Released in 2022
New features released this year
December |
User Profile - updated layout
Translated appointment flyer with QR code - Dari and Khmer languages added
Two-way messaging for callers put on-hold in a call
Group Calling improvements
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Read more about 2 way communication | |||
November |
Improved screen sharing connectivity for all calls
Improved connectivity for Group Calling
Fixed annotation issue with pointers not displaying correctly for some users
Improved audio quality for iOS devices
Improved participant list for group calling
Fixed issue with custom URLs set at Organisational Level not trickling down to Clinics
Improved browser detection for older versions of iOS
Added Organisation Co-ordinator role
Improvement to profile photo update
Updated Configure call interface preview
Improved user management for admins
Added new call quality rating to the end of calls where no custom survey is present
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Read more about group calling. |
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October |
Indicate to user when their internet connectivity is lost within a call
Update user invitation modal to be able to add more than one user at a time
Fix for audio distortion when an iOS user tabs away from their Video Call screen
Added Pagination to clinics with long member lists
Reset default iOS volume slider to 0
Updated group calling to better display when users leave a call
Improvement to user invitations modal
Removed volume slider from iPhone devices
Improvement to pagination displaying total number of pages
Fixed issue where inviting a user would sometimes not update the team member list
Improve renegotiation of media tracks when connectivity is lost
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Read more about group calling. |
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September |
Improvements for iPad users for SIP
Reporting API improvements
Toast notifications improvements for group calling users
Improved camera switching on devices
Improved detection of browser versions for yellow banner notifications etc
Improvements to SIP calling optimisation
Improved call screen visibility when a mobile user is interrupted by a phone call
Fixed room calendar invitations to ensure all users are BCC'd when multiple invitations are sent
Group Calling toast notification improvements
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Read more about group calling. | |||
August |
Updated sms/email invitations to automatically clear message on successful send of invitation
Updated reports to include the full details around transfer of calls
Group call preparation work
Updated "yellow banner" to be able to target specific types of devices, browsers, OS, etc
Fixed issue with SSO logins being case sensitive
Added Group Calling Capability first release
New clinics are now open 24 hours by default
SSO configuration to support Okta Configuration
Introduced download prompting for shared resources prior to ending call
SIP dialpad functionality added
Fixed Settings Drawer bug on Android devices when an app is in use |
Read more about reports. Read more about group calling. |
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July |
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June |
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Read more about reports. | |||
May |
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Read more about the App Marketplace | |||
April |
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Read more about Devolved Local Recording | |||
March |
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Read more about Notify all | |||
February |
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Read more about Notify all | |||
January |
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Read more about screen sharing |
Released in 2021
New features released this year
December |
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Read more about reports. |
November |
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Read more about reports. |
October |
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Read more about using SIP with video call |
September |
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Read more about the new look waiting area dashboard |
August |
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Read more about the waiting area dashboard |
July |
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Read more about reports. |
June |
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Read more about compatible web browsers. Read more about reports. |
May |
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Read more about compatible web browsers |
April |
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March |
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Read more about running Organisation reports. Read more about Video Call Tools, including share screen. |
February |
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Read more about running Organisation reports. Read more about Meeting Rooms. Read more about My Clinics. |
January |
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Read more about connecting with an Ezispeak interpreter. Read more about Meeting Rooms. |
Released in 2020
New features released during the year 2020
December |
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Read more about technical issue notifications Read more about running Organisation reports |
November |
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Read more about Single Sign on. Read more about Video Call via Satellite ![]() Read more about Patient Information Leaflets. Read more about the Do's and Don'ts |
October |
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Read more about HIPAA compliance. Read more about Single Sign on. Read more about sharing audio via screen share. Read more about the photo options for joining a call. |
September |
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Read more about Sharing a waiting area URL. Read more about the Lock/Unlock functionality. Learn more about the Youtube video Add-on. Read more about Live Captioning. Read more about Virtual Backgrounds. |
August |
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View the Need an Account page to see the changes or the Need Help page to see the resource centre updates. Read more about Interpreter workflows. |
July |
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![]() Read more about our patient and clinician leaflets |
June |
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Read more about Noise Suppression. Read more about Short URLs. Read more about Low Bandwidth troubleshooting. Read more about Support Contacts. Read more about saving passwords |
May |
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Read more about reporting. Read more about Webinars |
April |
Note: This only applies to new clinics created. Existing clinics will retain their clinic level settings.
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Read more on using Video Call on Microsoft Edge. Read more about how to set the timezone at an organisation level here:https://help.vcc.healthdirect.org.au/videocalladmin/configuring-organisational-information |
March |
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Read more about outage notifications. Read more about Microsoft Edge |
February |
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Read more about the updating parameters for reports here: https://help.vcc.healthdirect.org.au/organisationreports |
January |
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Read more about the new Microsoft Edge browser here: https://help.vcc.healthdirect.org.au/microsoftedgebrowser |
September 2019 - December 2019
New features released in the year 2019 after the transition to the new platform.
Waiting area dashboard includes a ‘refresh spinning icon’ before callers appear on the waiting area dashboard | Read more about the refresh spinning icon here: https://help.vcc.healthdirect.org.au/conductavideocall/waiting-area-dashboard |
Device and bandwidth information for all participants in a video call, visible on the waiting area dashboard |
Read more about device and bandwidth information here: https://help.vcc.healthdirect.org.au/conductavideocall/waiting-area-dashboard |
Call Quality configuration: configure Video Call to automatically check callers' connectivity as they enter your clinic and apply a video quality preset if you are having any issues with devices or bandwidth affecting the calls in your clinic. | Read more about configuring Call Quality here: https://help.vcc.healthdirect.org.au/configure-the-call-quality-for-your-clinic |
Transfer Calls: from one waiting area to another waiting area without joining the call (cold transfer). | Read more about transfer here: https://help.vcc.healthdirect.org.au/transferring-a-call |
Email and Desktop alerts: You can receive alerts on your desktop and via email (in addition to SMS alerts) when callers are waiting in your clinic waiting area. | Read more about Waiting area alerts here: https://help.vcc.healthdirect.org.au//how-to-receive-alerts-for-waiting-patients |
Tools: You have a range of tools in addition to screenshare that you can use in a Video Call with your patient. | Read more about how to use tools in a Video Call here: https://help.vcc.healthdirect.org.au/videocalltools |
Screen-share: You no longer need to install a screen-share extension, it is supported natively in Google Chrome. |
Please ensure you are on the latest version of Google Chrome. Check what version of browser you are using here: https://www.whatismybrowser.com |
Firefox: You can use Video Call on Mozilla Firefox, Version 68+ for Windows and Android. | Check what version of browser you are using here: https://www.whatismybrowser.com |
Waiting Area Hours: You can now set your Waiting Area hours to include breaks that your clinic may have on any particular day/s. | Read more about how to set Waiting Area hours here: https://help.vcc.healthdirect.org.au/configure-the-clinic-waiting-area |
Call interface Customisation: Customise the call interface for your organisation and clinic. | Read more about customising your call interface here: https://help.vcc.healthdirect.org.au/configure-your-clinic-call-interface |
Orientation screens for the new video call platform. | On first sign in to your clinic an orientation screen will pop up to help guide you though the basics of seeing your patient. You will only see this screen once. https://help.vcc.healthdirect.org.au/conductavideocall/join-a-video-call |
Bandwidth visual indicators: Traffic Light indicators during a call show call connection speeds. | Read more about this feature here: https://help.vcc.healthdirect.org.au/issues-during-a-video-call |
Configurable Parameters for patient entry fields |
Configure what information you require or request from your patients in their entry screen before the call starts. https://help.vcc.healthdirect.org.au/configure-the-clinic-waiting-area |
Short-cut for switching camera: Use ALT-N to switch camera within a call. |
Read more about camera settings here: https://help.vcc.healthdirect.org.au/the-video-call-screen-and-controls-while-in-a-call |
Call control - mute other participant's speaker during a call. | Read more about call controls here: https://help.vcc.healthdirect.org.au/the-video-call-screen-and-controls-while-in-a-call |
Call window language options when in a video call. | Read more about language options here: https://help.vcc.healthdirect.org.au/the-video-call-screen-and-controls-while-in-a-call |
Enable/disable desktop notifications in the My Clinics page. Enables desktop notifications for all your clinics with one click. | Read more about enabling desktop notifications for all your clinics here: https://help.vcc.healthdirect.org.au/conductavideocall/enabledisable-desktop-notifications-for-all-your-clinics |