Healthdirect Australia Help Center

    The Video Call consultation screen and controls

    This page is for all Video Call account holders

    When you join a video call, the Video Call Screen opens in a new browser window and shows all participants in the call plus the various screen controls: 


    Watch the video on Settings, Refresh and Hang Up controls:


    Detailed explanation of the Video Call screen for signed-in (account holder) users 


    While in a call, you will see the following call control buttons:
    • Settings 
    • Refresh 
    • Hang up
    • Tools
    • Chat
    • Call Manager 

    Settings 

    Clicking on settings opens up Device and Language settings.

    Device Settings

    Click to change the settings for your device. Select your preferred:

    • camera 
    • microphone
    • speaker
    • video quality 

    from each of the drop-down menus.  

    Please note: You can switch camera using the keyboard shortcut Alt-N

    Find out more about Changing Your Video Quality Settings in a Call.









    Language Settings

    Select your preferred language from the drop-down options. This changes the call controls within your current call and all future calls to your selected language preference. This can be changed at any time.
    Select camera
    Select microphone
    Select speaker
    Select video quality

    Language Settings
    Advanced Options -
    Click on Change Audio Behaviours to access noise suppression settings. Click on noise suppression to toggle between on and off settings (on displays a green tick). Having noise suppression on helps the quality of the call by cancelling background sounds.
    There is generally no requirement to touch this setting and it is configured to be 'On' for all calls by default. Please note: When toggled off users to make repetitive sounds without the system dampening or cancelling that noise out. This is required for example when conducting speech pathology consultations where the patient or clinician needs to make repetitive noises other than normal speech.

    Refresh
    If your connection drops out, or the video freezes for a prolonged period, click the Refresh button to re-establish connection with all callers.


    Hang up
    Click to end the call for all participants or only you leave the call.
    Hang upHang up options
    Tools

    For detailed information on Tools, refer to the Tools page
    Tools
    Chat
    Click on the chat icon to send messages within the call. All participants can see and type chat messages.

    Type out the text in the field and press Enter to send a chat message.








    Call Manager
    The Call Manager enables you to:
    • invite participants into the current call via email or SMS
    • transfer the current call to another Waiting Area
    • remove individual participants from the current call. 

    Call manager



    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

    Internal Content