When you join a Video Call, the Video Call Screen opens in a new browser window and shows all participants in the call as well as the various screen controls and functionality options. Please see below for a detailed look at the call screen and the functionality available during a call.
Detailed information regarding the Video Call screen:
|
While in a call, you will see all participants in their own window - you can have up to 6 people in a single Video Call joined from the Waiting Area.
|
|
||||||
|
The are a few options for the call screen windows:
For calls with multiple participants you can go into Settings and select your preferred Layout:
Whichever layout you choose will carry through to your next Video Call (your last setting will persist into future calls until changed). |
Default call screen with 2 particpants
Your video minimised with the hide video button highlighted
|
||||||
| Please note: your self view is designed to be mirrored, so you will see your view as backwards but other participants will see everything the correct way around. This example screenshot of a call screen shows the local self view at bottom left to illustrate this. |  |
||||||
|
Mute and pin functionality Health service providers (hosts) joining acall can mute others in the call by hovering over a participant's screen and clicking on the mute button and confirming they would like to mute that person. Muted participants will be able to unmute themselves, as required. There is also a pin icon, giving all participants in a call the capability to pin a participant to be the main video feed for their view. Participants other than the host will only have the pin functionality available to them. Please note, participants in a call will need to have their call screen set to Classic View for pin functionality to be available, as Grid View sizes all participants the same and lines them up in a grid. |
 |
||||||
|
Please see below for details on each of these buttons and their functionality |
|
||||||
|
Settings Clicking on the settings icon opens up Device, Video Quality, Layout, Language and Advanced options. Device Settings Click to change the settings for your device. Select your preferred option from the dropdown menus:
Other settings
Please note: You can switch camera using the keyboard shortcut Alt-N Find out more about Changing Your Video Quality Settings in a Call. Language Settings Select your preferred language from the drop-down options. This changes the call controls within your current call and all future calls to your selected language preference. This can be changed at any time. |
|
||||||
|
Hang up
|
  |
||||||
|
Refresh If your connection drops out, or the video freezes for a prolonged period, click the Refresh button to re-establish connection with all callers. |
 |
||||||
|
Microphone Click on the microphone icon to mute and unmute yourself in the call, if required. Unmute Tooltip If you are talking and your microphone is muted, the system detects this and a tooltip displays, reminding you to unmute your microphone. |
 
|
||||||
|
Camera Click on the camera icon to turn your camera off and on during the call, if required. |
 |
||||||
|
Switch Camera Click to switch your camera if you have more than one available. You can also use the keyboard shortcut Alt-N (Option-N on a Mac) to switch camera. |
 |
||||||
|
Lock Call If enabled by the clinic admin in the clinic, click on the Lock icon to lock the call so other team members cannot click on the Join button in the waiting area. To find out more about locking and unlocking calls, click here. |
 |
||||||
|
Advanced Options Click on Change Audio Behaviours to access noise suppression settings. Click on noise suppression to toggle on and off (on displays a green tick). Having noise suppression on helps the quality of the call by cancelling background sounds. There is generally no requirement to touch this setting and it is configured to be 'On' for all calls by default. Please note: When toggled off, users can make repetitive sounds without the system dampening or cancelling the noise out. This is useful, for example, when conducting speech pathology consultations where the patient or clinician needs to make repetitive noises other than normal speech. |
|
||||||
|
Apps & Tools Share resources into your Video Call to enhance your consultation. For detailed information on Apps & Tools, refer to the Apps& Tools page |
 |
||||||
|
Chat Click on the chat icon to open the chat drawer, type a message and press Enter to send the message.
To download the chat messages: Click on Download chat at the bottom of the chat window before the call ends. This will download as a text file and can be added to the patient's record, if desired. |
 
|
||||||
|
Call Manager
For detailed information about the Call Manager, please click here. |
 |
