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- Starter guide
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Prepare for and conduct a Video Call
- What you need to make a Video Call
- Information to provide to your patients
- Waiting area dashboard
- Indication for patients disconnected from the waiting area
- Transfer a call to another clinic
- Send a notification to a waiting patient
- How to receive waiting area alerts
- Join a Video Call and consult with your patient
- The Video Call consultation screen and controls
- Add participants to your current Video Call
- How to use tools in a Video Call
- Edit your profile (including password reset)
- View my roles and permissions
- Set up and attend a Video Call meeting (different to a consultation)
- Meeting room call screen
- Enable/disable desktop notifications for all your clinics
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Need help
- Troubleshooting: Browser issues during first sign in
- Troubleshooting: Issues during a video call
- Who to contact for support and advice
- Stuck at 'Restart camera'?
- Known issues and limitations
- Conduct a pre-call test
- Troubleshooting: Issues identified in a pre-call test
- New in this release
- Attending a Video Call appointment - What to expect
- Troubleshooting and FAQs for Level 1 & Level 2 Issues
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Administration of the Video Call platform
- Organisational structure within Video Call
- Video Call roles and permissions
- Shortcuts for Video Call sign in
- Configure your clinic settings
- Add and manage clinic administrators and team members
- Add and manage organisation administrators
- View a summary of all users
- Configure and uninstall add-ons
- Configure your clinic call interface
- Configure the call quality settings for your clinic
- Caller experience of call quality settings
- Configure the clinic waiting area
- Configure waiting music and audio announcements
- Waiting areas and meeting rooms: what's the difference?
- Create and delete meeting rooms
- Create and delete clinics within an organisation
- My clinics summary
- Reporting configuration
- Train the trainer sessions
- Video Call status page
- Data collections
- Configure organisational information
- Configure your organisation call interface
- Bulk import process for user accounts
- Patient entry points and website buttons
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Technical requirements for Video Call
- Equipment needed for Video Call
- Devices and operating systems
- Web browser requirements
- Using Safari on Mac and iOS devices
- Bandwidth and data usage
- Network basics for Video Call
- Media pathways for Video Call
- How to skip the second ‘Start Video Call’ page
- Change video quality settings in a call
- Whitelisting Healthdirect Video Call
- Using iOS devices to participate in a Video Call
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About Healthdirect Video Call
- What is Healthdirect Video Call
- How do I sign up to Video Call?
- Medicare telehealth reimbursements
- How Video Call is different from traditional video conferencing platforms
- How others are using video call
- Privacy, Security and Scalability
- Platform Terms of Use - Callers and Guests
- Platform Terms Of Use - Signed-in users
- Cookie policy
- Glossary
- Guides and videos
Edit your profile (including password reset)
What Video Call platform role do I need - All signed-in users
Edit your platform profile name, picture, email address and reset your password if desired.
Editing your profile
1. In the upper right corner click on the arrow next to your name and select Edit My Profile from the dropdown menu. |
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2. In this section you can:
Click Save to apply changes once you have entered/amended your details |
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