Healthdirect Australia Help Center

    Video Call tools - including Share Screen

    What Video Call platform role do I need: Team Member, Team Admin, Org Admin

    What can you do with Video Call tools?

    You can share your screen, share and annotate documents and images, collaborate on a shared whiteboard, download shared files and share multiple cameras during consultations using Video Call Tools at the top right of your call screen.

    Some Video Call tools are available to use with your Video Call account, while others are in a clinical trial phase.

    The video tools that are a part of the platform package and cannot be uninstalled are: 

    • Share an image or PDF
    • Start a screenshare
    • Add a whiteboard
    • Share a document camera

    Accessing the Tools Menu

    The Tools menu can be found at the top right of the Video Call page during a call. 

    Click on the Tools icon to access the tools you can use during your call.

    Clicking on Tools opens the ‘Available tools’ panel on the right of the call window. Some tools are Add-ons and are configurable so yours might look a little different to this image.

    Please note:
    The text at the top of the tools panel - shared tools will not persist beyond the end of the call. You can download or snapshot anything you need to keep on the patient's file.
    You can tick the 'Make tools view-only for guests' box if you do not want other participants to download shared tools.

    How to use Tools during a Video Call

    Clicking on Tools will open a panel to the right showing all the Tools available for you to share screens, images and documents and collaborate during a video call. Here is the tool set enabled by default when you set up your clinic, and explanations regarding how to use them:

    Share an image or PDF

    Click here to read more 

    Sharing an image on a desktop PC

    Click to navigate to an image or PDF you wish to share. It will be shared with the other participants in a video call and will be available to download using the resource toolbar.

    The Resource Toolbar (explained in more detail below) will include a download option when using the Share an image or PDF tool. You can save PDF and image files with or without annotations.
    Please note: remember to download any pictures taken by you or the other participants (if required) before the call ends as all information is purged at the end of the call.

    Sharing a real-time camera image on a smartphone or tablet

    Click on the Tools (+) menu at the top right of the Video Call screen.  
    Select Share an image or PDF from the options displayed.
    You will be provided with options to choose an action, select camera to share a high-resolution still image.
    Proceed to take a photo as you usually would with the camera on your device. The image will instantaneously be viewed by the participants in the video call.
    To return to the call screen, click on the two arrows at the bottom left of the screen.

    Please note, there is no digital footprint left on Video Call after the consult and the image taken will not be saved.

    Start a screenshare

    Please note that you can now share a screen when using Safari version 14 on an iOS device. Updates made by Apple to Safari 14 have enabled this functionality.

    Android devices are unable to share screen - this is an Android limitation. You can share images, pdf files etc but not an entire screen.

    Click here to read more

    Click to share a screen from your computer with other participants in the call. You have 3 options when using this tool:
    • Your Entire Screen: If you have more than one, choose the screen you want to share
    • Application Window: Navigate to an open application window. Please note: You cannot share Microsoft applications in this way - make them full screen and then select Entire Screen.
    • Chrome Tab – share an open tab when using the Chrome browser 
    Pleaser Note: you can share a screen using a Safari 14 on an iOS device but the functionality is more limited - you can share the screen you are using but the other options such as application window and Safari tab are not - this is an Apple limitation.

    As noted above Android devices are unable to share screen.
    When you click ‘Share’ your selected option will be shared into the video call. All participants are able to annotate over the shared screen using the Resource Toolbar - you and other participants can also take a snapshot using the camera icon.
    Please note: remember to take a snapshot (if required) before the call ends as all information is purged at the end of the call.
    Sharing a video with audio using Screen Share
    You can share a video with audio from a Chrome tab (eg a YouTube Video) or from your desktop by sharing Your Entire Screen. Before clicking Share, click on the Audio tick box at bottom left to enable audio from your computer to be shared.
    Please note: audio sharing is only possible when the person sharing is using Chrome or Microsoft Edge.
    Once you are sharing you will need to click on the microphone icon in the Resource Toolbar above your shared video to enable participants to hear the audio from your computer.
    If this icon is red you are not sharing your computer's audio.

    Important information for MacOS X Catalina And Big Sur Users

    Apple introduced new security features with the release of OS Catalina and these also apply to Big Sur. If you are running macOS Catalina - version 10.15 or later - or any version of Big Sur, you must grant Google Chrome or Firefox access to the new screen recording permission in order to share your screen during a call.

    How to enable screen sharing for your browser: 

    1) Open System Preferences by clicking the Apple Icon at top left of your screen and selecting System Preferences.

    2) Click the Security and Privacy icon.

    3) On the left, scroll down and click Screen Recording

    4) Click the checkbox next to the browser you're using - either Chrome or Firefox should be in the list. Note, you may have to click to lock in the lower left in order to check the box.

    5) When prompted, click Quit Now. The change will not take effect and you will not be able to share your screen until you quit and restart your browser.

    Add a whiteboard

    Click here to read more 

    Click to add a shared whiteboard to your call. All participants can see and create shared annotations on the whiteboard and the download button is available for all participants in the Resource Toolbar.
    Please note: remember to download the annotated whiteboard (if required) before the call ends as all information is purged at the end of the call.

    Update to whiteboard pen colours and sizes

    From December 2021, we are pleased to announce the release of a wider range of font colours, sizes and stickers for you to choose from when annotating on a shared whiteboard.

    Share a document camera

    If you have a document camera pointing at a document you want to share, you can select it and share with other video call participants. Document cameras are typically low frame rate and high resolution so best used for still documents and images. This tool allows annotations and snapshot functionalities.
    Please note: remember to take a snapshot before the call ends as all information is purged at the end of the call.

    Share a file

    Click here to read more 

    To transfer a file to another participant, select Share a file and a download button will appear for them to click and download the file.
    This feature is enabled via the File Transfer Add-on in the Configure Add-ons section of the waiting area dashboard.
    If a participant tries to share an executable file with you a warning will appear in the file share dialogue box. Executable files contain a set of instructions which your computer or device interprets and runs when you open that file. This is why they can be potentially harmful. It would be very unusual for anyone to need to share this type of file with you in their consultation.

    Request a camera

    You can request another camera from a participant in the call, if required. For example a patient and a clinician in one location calling another specialist via Video Call. The specialist could request a scope camera she or he knows is available. This tool allows annotations and snapshot functionalities.
    Please note: remember to take any snapshots required before the call ends as all information is purged at the end of the call.

    YouTube Player

    You can embed a YouTube video in your call and play

    Add a grid view (2 or 3 panes)

    Click here to read more 

    You can share more than one tool at a time using grid view. Before you select the grid view tool you need to have at least two active tools available (or three for the 3 pane option).

    Once you click on grid view – 2 panes the interface will open and you can select a currently available tool for each pane. Once selected all participants will see both tools shared into the call. You can click on the arrow to the left of the shared grid view to minimise the caller screens and maximise the shared tools. You can use the Resource Tool Bar to zoom in to a screen and create annotations.

    Grid view – 3 panes works similarly but allows you to share 3 available tools at the same time (remember you will need at least 3 active tools to use this option).

    Managing the Tools available in the Tools Menu

    As you add tools to your video call they will be available and managed from the Active Tools icon. This icon only appears when you have at least one available tool active. The number 2 in this example informs you that there are currently two available tools.
    Click on the icon to see which tools you have currently available – remember you can only share one tool at a time (unless using grid view) and you can click between them to share with your call participant/s. This image shows two available tools that can be toggled between as required.
    To remove a tool so it is no longer available for sharing, click on the bin icon to the right of the tool.
    You will be prompted to confirm you want to remove this tool.

    Using the Resource Toolbar during a call

    Click here to read more 

    The Resource Toolbar is visible while using tools that support annotation, zoom, rotate, full screen, download, snapshot and various other functions. When you share a tool the Resource Toolbar will show the available options for that tool. In the examples to the right one toolbar has a download button and the other a snapshot button - this depends on the Video Tool being shared as outlined above for each tool. The download button is an add-on in the configure section that is provided by default - this can be uninstalled if desired.

    Using the Resource Toolbar you can use the following icons:

    • Point and move          
    • Stickers - tick (clicking on this brings up a range of stamps/stickers)    
    • Pencil            
    • Highlighter          
    • A – type text function 
    • Eraser       
    • Undo        
    • X  – clear all annotations
    • Zoom In and Out icons
    • Rotate     
    • Toggle Fullscreen icon
    • Download 
    • Camera - take a snapshot

    Why can't I see some of the tools outlined above within a Video Call?

    You may not see all of the tools outlined above as some may have been uninstalled by your Organisation and Team Administrators. For information on configuration and uninstallation of tools, refer to Configure and uninstall new add-ons. Please note that if you do uninstall any tools from the Add-ons section you will need to contact the Healthdirect Video Call team to add them back to your clinic.  

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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