- Return to Home
- Getting started with Video Call
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Prepare for and conduct a Video Call
- What you need to make a Video Call
- Information to provide to your patients
- Waiting area dashboard
- Indication for patients disconnected from the waiting area
- Transfer a call to another clinic
- Notifications to callers in the waiting area
- How to receive waiting area alerts
- Video Call do's and don'ts
- Join a Video Call and consult with your patient/client
- The Video Call consultation screen and controls
- Add participants to your current Video Call
- Video Call Apps & Tools - including Share Screen
- Edit your user profile (including password reset)
- View my roles and permissions
- Using Video Call meeting rooms
- Meeting room call screen
- Enable/disable desktop notifications for all your clinics
- Interpreter services and workflows
- Signing in to Video Call
- Adding a phone participant to a Video Call
- Share waiting area via email or SMS
- Share a YouTube video in your Video Call
- Changing your background in Video Call
- Add live captions to your Video Call
- Lock/Unlock a Video Call
- healthdirect Video Call Payment Gateway
- Sharing presentation slide-shows
- My Organisations summary
- Turning on Do Not Disturb on your phone
- Getting started with Video Call in four easy steps
- Patient appointment flyer with QR Code
- Clinic Waiting Area in call on-hold function
- Coming Soon to healthdirect Video Call
- Video Call knowledge quizzes
- Video Call blurred background
- Call quality rating
- Primary Health Care Portal
- Aged Care Portal
- Video Call articles and case studies
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Administration of the Video Call platform
- Organisational structure within Video Call
- Video Call roles and permissions
- Shortcuts for Video Call sign in
- Configure your clinic settings
- Add and manage team administrators and team members
- Add and manage organisation administrators and reporters
- View a summary of all users
- Configure and uninstall Apps
- Configure your clinic call interface
- Configure the call quality settings for your clinic
- Video call quality settings - caller experience
- Configure the clinic waiting area
- Configure waiting music and audio announcements
- Waiting areas and meeting rooms: what's the difference?
- Create and delete meeting rooms
- Create and delete clinics within an organisation
- My clinics summary
- Reporting configuration
- Organisation reports
- Video Call status page
- Data collections
- Configure organisational information
- Configure your organisation call interface
- Bulk import process for user accounts
- Patient entry points and website buttons
- Creating a Short URL for your clinic
- Configure Joining a call options
- Create an accessible patient link
- Start video call buttons
- Configuring Post Call Links
- Video Call App Marketplace
- Clinic reports
- Guides and videos
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Technical requirements for Video Call
- Equipment list recommendations
- Devices and operating systems
- Web browser requirements
- Using Safari on Mac and iOS devices
- Bandwidth and data usage
- Network basics for Video Call
- Media pathways for Video Call
- How to skip the second ‘Start Video Call’ page
- Change video quality settings in a call
- Video Call Firewall and Proxy settings guide
- Compatible medical devices
- Whitelisting Healthdirect Video Call
- Using iOS devices to participate in a Video Call
- Integrating Video Call into your organisation's SSO Process
- Video Call via Satellite
- Video Call performance vs other platforms
- Video Call live updates
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Need help
- Troubleshooting: Browser issues during first sign in
- Troubleshooting: Issues during a video call
- Who to contact for support and advice
- Allowing your camera and microphone
- Known issues and limitations
- Conduct a pre-call test
- Troubleshooting: Issues identified in a pre-call test
- New in this release
- Attending a Video Call appointment - What to expect
- Enable and disable web browsers saving your passwords
- Troubleshooting: Low bandwidth call issues
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About Healthdirect Video Call
- What is Healthdirect Video Call?
- How does my organisation access Video Call?
- How Video Call is different from traditional video conferencing platforms
- Privacy, Security and Scalability
- Platform Terms of Use - Callers and Guests
- Platform Terms of Use - Signed-in users
- Cookie policy
- Video Call Glossary
- Essential 8 Maturity Model
Thank you
November 27th, 2022