- What you need to make a Video Call
- Information to provide to your patients
- Waiting area dashboard
- Indication for patients disconnected from the waiting area
- Transfer a call to another clinic
- Send a notification to a waiting patient
- How to receive waiting area alerts
- Video Call do's and don'ts
- Join a Video Call and consult with your patient
- The Video Call consultation screen and controls
- Add participants to your current Video Call
- Video Call tools - including Share Screen
- Edit your profile (including password reset)
- View my roles and permissions
- Set up and attend a Video Call meeting
- Meeting room call screen
- Enable/disable desktop notifications for all your clinics
- Interpreter workflows
- Signing in to Video Call
- Adding a phone participant to a Video Call
- Share waiting area via email or SMS
- Share a YouTube video in your Video Call
- Changing your background in Video Call
- Add live captions to your Video Call
- Lock/Unlock a Video Call
- Connect with an ezispeak interpreter
Healthdirect Video Call Priorities
12th February 2021
This page gives you a list of priorities that are in development. You can see the top 10 priorities, open feature requests and issues as well as work that has been completed below. |
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The top ten priorities
This is a dynamic top ten issue list and will be updated every Wednesday. Please check back each week to see the latest version of the list.
| Number | Summary |
| 1 | iPhone/ipad users experiencing audio issues when entering call |
| 2 | Reporting improvements |
| 3 | Change Behaviour of on hold patients |
| 4 | Outage page for Healthdirect Video Call when platform is unavailable |
| 5 | Ability to "add to call" from a different clinic |
| 6 | Reporting roles to be introduced |
| 7 | Prioritisation of unique domains and short URL connections |
| 8 | New Reports: Meeting room Report/Pending Invitations Report |
| 9 | Single Sign-on preparations and implementation |
| 10 | Pre-Call Test Improvements |
Upcoming features and fixes
The following is a list of upcoming features and fixes in alphabetical order. These will be rolled into the top ten priorities as work is completed on the current top ten list. Priorities on these features and fixes are reviewed on a weekly basis.
| Feature |
| Ability to search for a user (e.g by email address) and display/edit roles they have and manage access |
| Access Controls at platform Level (Roles and permissions) |
| Account Management: Ability to add a user into multiple clinics. |
| Account Management: Ability to see all the team members you manage and the entities they belong to (clinics, organisations) on one page and report on it. |
| Add a note while the patient is being transferred from one clinician to another or triage. Only visible to clinician and admin staff. |
| Add additional phone numbers for SMS notifications |
| Audit trails for Email/Users/Organisation changes |
| Bulk import for organisation admins |
| Caller device & operating system information to be seen in reports. |
| Camera off image adjustable per user |
| Chat and notification experience in the waiting area and during calls |
| Complete Reports/Better reporting on activity and user accounts |
| Create a view to display all currently occurring calls in waiting areas and meeting rooms across all organisations in one place |
| Card view to display clinics in alternate method |
| Customisable caller entry fields to be easily viewable in the waiting area dashboard |
| Communicate with users in your organisation via email |
| Enable payment gateway process |
| Evaluation and testing of clinical add-ons |
| GP or other health provider call to be flagged for prioritisation |
| Improvements to navigation across the platform, e.g Breadcrumb at the top of all pages for easier navigation |
| Interactive Forms during consultation: Eg, Consent to bill medicare |
| Issues around entering phone number for patients, e.g. formatting of the number |
| Last name field is not mandatory |
| Meeting Rooms to be easily accessible from the home page |
| Notification to be able to be sent to all users in the waiting area/clinic |
| On iOS: how to allow camera if it is disallowed or being used by another application. |
| Organisational Devolved Recording Capability |
| Organisational level short URLs able to be created |
| Precall test to be more user friendly |
| Reporting data API to be constructed to allow easier access to reports. |
| Resend all pending invitations from clinic or organisational level |
| Show position of caller in queue in waiting area (configurable on/off for clinic) |
| SIP integration and testing with traditional video conferencing units |
| Smart way of reporting a patient attending with a GP and this feature not getting abused by patients by claiming to be with a GP. |
| SMS scheduling for clinicians |
| Snapshot button to take real picture of consult |
| Splash screen and Video messages, surveys, etc to be configurable and displayed during patient waiting period |
| Transfer patients into a non-public (hidden) Waiting Area |
| Two way messaging to callers waiting in waiting area to allow clinic/admin to communicate with patients and transfer without joining. |
| User can adjust nickname or alias shown to caller |
| Update fonts and colours across the platform |
| Video resolution improvements |
| Waiting Area dashboard and my clinics view pages to refresh quicker and with more accurate information |
| Waiting Area page: Ability for admins to change caller status on waiting area page from 'on hold' to 'waiting'. |
| Whiteboard and Grid View Add-ons improvements |
Completed features and fixes
The following is a list of completed features and fixes in order of when they were completed. This will be updated on a weekly basis with the completed items from the top ten.
| Summary | Completed |
| Update to my clinics page to ensure better refresh times and accuracy of information | February-21 |
| Ezispeak on demand interpreters Add-on available for testing | January-21 |
| Change to behaviour of transferring users back to "the waiting room" in rooms. | January-21 |
| Added ability to be able to run reports for longer than a 2 month period | December-20 |
| Improved technical issue notification yellow banner | December-20 |
| SSO Available for testing on UAT | November-20 |
| Added display of waiting users to meeting rooms | November-20 |
| Callers who enter without completing details now show as "Anonymous user" | November-20 |
| Added ability to set tools and add ons to view only mode for patients | November-20 |
| Added ability to set default behaviour for taking a photo as a guest when entering a meeting room. | October-20 |
| Fix synchronised video playback of video recordings (healthdirect After Hours GP helpline only) |
October-20 |
| Sharing audio via screen share |
October-20 |
| Fixed email invitation/password reset links to be directed properly to vcc.healthdirect.org.au | October-20 |
| Added check to ensure that a clinic unique domain cannot be created if it exists as a shorturl. | October-20 |
| UI change for login page in preparation for Single Sign On | October-20 |
| Introduced security check for devices who have been disconnected from the server for longer than 2 minutes to not automatically rejoin calls. | September-20 |
|
YouTube sharing add-on |
September-20 |
| Lock/Unlock video call session functionality |
September-20 |
| Show warning message to iOS users to not navigate away from the screen when in the waiting area queue |
September-20 |
| My clinics page not properly updating with large amount of clinics | September-20 |
| Microphone only goes to your default mic in Chrome, Edge and Safari during a Video Call. |
September-20 |
| Created short URL links go to vcc2 instead of videocall.direct |
September-20 |
| Sharing Waiting Area URL via SMS and email |
September-20 |
| As mentioned in previous communication, the sign in page has been updated with a link ‘Need an account?’ which will link to a directory of telehealth contacts at each health service. ‘Need help?’ will link to a page with tips on how to sign in |
August-20 |
Reporting improvements: Consultation reports will now accurately reflect call duration. Summaries (the cards) within reports will now accurately reflect call activity for the date range selected. |
August-20 |
| SMS notification processing now validates a mobile number - meaning if incorrect number of digits entered, it will flag to the user to correct to continue |
August-20 |
| Added counter of users in meeting rooms to show occupancy | July-20 |
| Inviting a user to multiple clinics before account has been created behaviours |
July-20 |
|
Added ability to put a delay on Email Waiting Area notifications |
July-20 |
| Video Call optimisation for low powered CPU devices on Google Chrome and Microsoft Edge Chromium browsers |
July-20 |
| Music Playlist updated and does not link to music provider page | July-20 |
| Advanced options: Noise Suppression [ON/OFF], default is on | June-20 |
| Side effect issue resolved with Google Chrome redirecting some users to an invalid link | June-20 |
| Notification to prevent users trying to open more than one tab for the same video call session |
May-20 |
| Meeting room participants can now be transferred to other meeting rooms. | May-20 |
| Resolving issues with precall tests on some iOS devices (e.g. iPad Pro) related to detecting microphone and camera | May-20 |
| Improvement of Audio and video connection on iOS devices | May-20 |
| Refresh and hang-up buttons not appearing on some iPhone devices (e.g. iPhone 6s). Refresh and hang-up buttons are now visible | May-20 |
| If a user hits cancel for camera access when asked to allow camera: it is difficult to then subsequently allow if this was done in error. If a user has cancelled camera access in error as they enter a consult, they will now be able to refresh the page by clicking the 'restart camera' button - so they are presented with the option to give permission again | May-20 |
| When navigating away from a tab whilst on-hold in a waiting area, the caller may have dropped from the queue. The caller can now tab away from the waiting area and remain in the queue. They will see an indicative message while on hold | May-20 |
| Bandwidth data returned to Organisation level reports | May-20 |
| Fixes and improvement to reports | May-20 |
| Camera switch shortcut if service provider has more than one camera available to use |
May-20 |
| Availability of Reporting at Clinic Level |
May-20 |
| Default timezone for new clinics set from Organisation configuration |
Apr-20 |
Admin users will now be able to change to a new default timezone at the Organisation-level, under the Organisation Configure menu. This default setting will be adopted by all new clinics created under that Organisation. See screenshot below |
Apr-20 |
iOS devices can successfully complete the connection test when attempting to enter a call on a waiting area with permissive settings turned on. |
Apr-20 |
| Microsoft Edge Chromium is listed as a supported browser in the Pre-Call Test results. | Apr-20 |
Improved the input field UX on the profile page |
Apr-20 |
| Independent report summaries, foundational work for clinic-level reporting |
Apr-20 |
| Fixed 'Failed to answer call' error when attempting to rejoin a session that is still in the answer state |
Apr-20 |
| Music Player version fixed | Apr-20 |
| Microsoft Edge is listed as a supported browser in the Pre-Call Test results | Apr-20 |
| Meeting Rooms now support up to 6 connections (6 participants from different locations in a single video call) | Apr-20 |
| Update music player (for iOS) | Apr-20 |
| Video Call upgrade as a separated, larger instance in the Amazon Web Services (AWS) cloud, dedicated to healthdirect Video Call use only | Apr-20 |
| Add ability to whitelist IPs to brute login rate limiter | Mar-20 |
| Fix alias generation issue for register/me and register/token | Mar-20 |
| Increase login attempt for IP to 20 | Mar-20 |
| Add detection of support for new Microsoft Edge Browser | Mar-20 |
| Fix Waiting area transfer from dashboard | Mar-20 |
| Add outage notification mechanism for call, team, platform, waiting area and sign-in. This is for notification of ongoing issues while the platform is available | Mar-20 |
| Fix Organisation report template typo | Mar-20 |
| iOS audio device input capture test and recapture if failure takes place | Mar-20 |
| Update the message displayed on vcc.healthdirect.org.au | Mar-20 |
| Update consultations report for leave time based on participant leave event | Mar-20 |
| New clinics created are now available in the transfer list | Mar-20 |
| Improvements in platform admin reporting | Mar-20 |
| Improvements in connection time for joining calls | Mar-20 |
| Reporting on restricted waiting area setting in Google Analytics | Mar-20 |
| Initial optimisation of report queries | Feb-20 |
Added exception mode checking for audio input test in the waiting area call check, and add a default exception mode to each check type |
Feb-20 |
| Implement workaround to make iPad Safari 13 display correctly in the participant information | Feb-20 |
| Prevent mobile devices sleeping while in an empty room by providing a porthole video (or muted audio) element that plays in the hold screen | Feb-20 |
| Update reporting interface to add a button when changing report parameters to apply and re-run the reports | Feb-20 |
| Clinic dashboard updates slowly for a larger number of clinics | Feb-20 |
| Fix team switching paths under the team switch selector when operating under platform relative paths | Feb-20 |
| Fix addon configuration, help link loading, and logo upload on platform relative paths | Feb-20 |
| Improves the accuracy of the media start time by using the timestamp of the first written RTP frame as the reference | Feb-20 |
| Fix precall configuration under platform relative URLs | Feb-20 |
| Fix issue with first time user profile setup on meeting room URLs when operating under platform relative URLs | Feb-20 |
| Fix room entry URL for platform relative URLs | Feb-20 |
| Fix connecting of the team socket when operating under platform relative paths | Feb-20 |
| Fix waiting area first name validation | Feb-20 |
| Fixed data collection submissions CSV export bug (AGHP Video Call) | Feb-20 |
| Fix video recording playing finished videos in the background (AGHP Video Call) | Feb-20 |
| Fix video buffering and loading spinner on video sync, improve video's getting out of sync on unexpected buffering. Videos should wait for all videos to be buffered before playing (AGHP Video Call) | Feb-20 |
| Platform teams will automatically redirect to platform relative pathing | Feb-20 |
| Prevent portable devices (ie. Mobile Safari on iOS devices) from opening multiple windows with competing media capture | Feb-20 |
| Fixed Consultations report custom tags misalignment | Jan-20 |
| More improvements to video recording playback | Jan-20 |
| Correctly show the state of the participant audio/video tracks in the participants modal | Jan-20 |
| Handle issues with recapturing video on iOS devices when the microphone has not stopped correctly. | Jan-20 |
| Add waiting area status column, and enabled waiting area total to Waiting Area report | Jan-20 |
| Updates to fix variable total clinic counts in reports | Jan-20 |
| Enable the Cancel button to work on the Important Information page. | Jan-20 |
| Improve synchronised video play | Jan-20 |
| Error 404 pages on platforms should show a correctly white labeled page | Jan-20 |
| Fix audio recording not recording all streams (AGPH Video Call) | Jan-20 |
| Extend expiry count time on notifications | Jan-20 |
| User should now be able to remove post call survey form link | Jan-20 |
| Check clinic subdomain when creating a new clinic and report errors appropriately | Jan-20 |
| New instance rotated in to replace previous instance, and NodePing configurations updated | Jan-20 |
| Fix recording upload processor to stop hanging (AGPH Video Call) | Jan-20 |
| New base AMI updated with new security updates, and Threatstack security monitoring to track logins and data exfiltration attempts | Jan-20 |
| Abandoned calls captured in AGHP collection reporting. | Jan-20 |
| Update input label for patient name | Dec-19 |
| Improve patient UX when disconnected in the waiting area | Dec-19 |
| Updated recording video playback control (AGPH Video Call) | Dec-19 |
| Fix issue with a pending call not being removed from the waiting area queue when the patient closed the window before the connection to the queue was fully established. | Dec-19 |
| Add support for waiting area collection requests to be queued prior to join completion, to be processed once the join is completed. | Dec-19 |
| Add support for a separate terms of service URL for users signing up to a platform | Dec-19 |
| Turn off autocomplete on the waiting queue entry form | Dec-19 |
| Improve redis scan performance | Dec-19 |
| Add in support for reporting AHGP patients in the waiting queue (with plugin updates) | Dec-19 |
| Add analytics on the waiting calls route | Dec-19 |
| Further improvements to the video recording player (AGPH Video Call) | Dec-19 |
| Adds recording player for audio recording submissions (AGPH Video Call) | Dec-19 |
| Adds a loading spinner to the call list when loading the list initially | Dec-19 |
| Add support for searching collection item metadata (such as Patient Identifier) | Dec-19 |
| Refactor audio recordings APIs to support streaming and byte-range headers (AGPH Video Call) | Dec-19 |
| Provide an improved video recording playback player (AGPH Video Call) | Dec-19 |
| Provide camera, microphone, browser and bandwidth information for participants from the waiting area dashboard | Dec-19 |
| Add support for byte-range headers for media seeking from data collections | Dec-19 |
| Adds session ID search to data collections | Dec-19 |
| Add search by session ID to collections | Dec-19 |
| Fix issues with recordings not being correctly uploaded when they are not terminated correctly (AGPH Video Call) | Dec-19 |
| Ignore empty files, or recording files that do not report any codec information(AGPH Video Call) | Dec-19 |
| Add metadata column to submission items | Dec-19 |
| Fix refreshing connections in SFU calls | Dec-19 |
| Support the submission of data collection metadata | Dec-19 |
| Fix recording upload path for storage of session audio recordings(AGPH Video Call) | Dec-19 |
| Metadata aware recording processor (AGPH Video Call) | Dec-19 |
| Update the SFU connections to report bandwidth and call quality metrics. Add overall metrics to the connection store (this will support the connection information in the waiting area) | Dec-19 |
| Fix exporting of file columns in collection export | Dec-19 |
| Update video recording to pass in metadata associated with the call, and display it (AGPH Video Call) | Dec-19 |
| Initial video recording playback viewer (AGPH Video Call) | Dec-19 |
| Allow splash images (eg organisation logo) up to 5MB | Nov-19 |
| Google Analytics for user journey | Nov-19 |
| Adds video recording waiting room configuration (AGPH Video Call) | Nov-19 |
| Add ability to prefill patient entry fields from query parameters when entering a waiting area | Nov-19 |
| Adds support for having video recorded sessions for AGPH Video Call based on caller selection. | Nov-19 |
| Adds a new data collection renderer to display queued call information for AGPH Video Call. | Nov-19 |
| Ability to upload audio announcements that can be played during the waiting room music playlist. | Nov-19 |
| Ability to configure the default playlist for the waiting area (and waiting room) music player | Nov-19 |
| Call quality level check settings | Nov-19 |
| Automatic setup & test before consult begins | Nov-19 |
| minimum consultation duration' on the reports page itself. | Oct-19 |
| Adds ‘Longest hold’ column to clinics list to display the longest time that a caller has currently been on hold for. | Oct-19 |
| Clinic activity summaries and clinics lists realtime, resulting in quicker data updates, and auto incrementing timers. | Oct-19 |
| On hold summary statistics to the clinics' list views | Oct-19 |
| Time to abandon reporting: time the participant waited in the queue before abandoning the call. | Oct-19 |
| Bandwidth inclusion in reports. | Oct-19 |
| Implement multiselect for reporting tags | Sep-19 |
| Default waiting area session duration to 3 hours | Sep-19 |
| Show warning message when sharing potentially dangerous files. | Sep-19 |
| Fix issue with some cameras capture of higher resolutions. | Sep-19 |
| Add some explanatory help text to the 'Name' field. | Sep-19 |
| Support for switching the HTTP long polling signalling connector in the event of a websocket failure. | Sep-19 |
| Make platform reports accessible to multi org users. | Sep-19 |
| Changes ‘Hangup' to ‘Disconnect caller’ in call manager. | Sep-19 |
| Updates the text present when a caller is on hold. | Sep-19 |
| All users Pagination | Sep-19 |
| Allow desktop notifications to be enabled/disabled from the My Clinics view. | Sep-19 |
| Restrict the creation and deletion of meeting rooms to admins | Sep-19 |
| Add chevron in the organisation clinic select box | Sep-19 |
| Added Reports to platform | Sep-19 |
If you have any questions, please contact the Healthdirect Video Call Team on 1800 580 771 or send an email to videocallsupport@healthdirect.org.au.
New features that are completed which involve change management will each have a webinar conducted. Details around these webinars will be emailed as they are scheduled.