Healthdirect Australia Help Center

    Configure your clinic call interface

    What platform role do I need - Org Admin, Team Admin

    Brand your clinic’s video call interface. If your organisation’s call interface has already been configured, these changes will apply to all clinics in the organisation. You can, however, override the organisation branding by, for example, uploading a clinic specific logo.

    How to configure your Clinic Call Interface

    1. From your Clinic waiting area page click on Configure and click on the Call Interface tab.


    2. You will see options available to configure the call screen, including colours, default video feed size and adding a clinic logo. In the below example the button colour has been changed from the default, minimised has been selected as the clinic default self-view and a logo has been uploaded.  These configuration changes are shown in the graphic display to the right of the config options. 

    Clinic administrators can change any of these settings as required for their clinic as shown in the steps below:

    3. Choose a primary button colour and a secondary button colour if desired. The secondary colour refers to the text colour on the button.

    4. Choose a background colour – there are three to choose from.

    5. Choose the desired default self-view option for all calls in the clinic. This option will be the default view in the call screen when a team member joins a call, however users can change their self-view setting when in a call, if desired, using the minimise, maximise and hide buttons in their video window. 

    There are three configuration options for the default local video (self-view). These options are:

    • Maximised: Calls open in the standard view (local video slightly smaller than the other participant)
    • Minimised: Local video is minimised but still visible
    • Collapsed: Local video is hidden from your view

    The below image shows the configuration steps and options. In this example Minimised is selected as the default view in the clinic:

    6. Upload a logo for your clinic which will appear at the bottom of the call screen. The maximum file size is 5MB. The pixel size has a maximum height of 36 pixels with the width maximum being 138 pixels. Please ensure that the logo is not more than 3.8x wider than the height.

    Once uploaded you will see your logo in the top left of the call screen when in a video call and can change or remove as required.

    7.    Upload a splash image – this image is visible as the background while the call window is loading (when you click on Join Call).

    Once uploaded you can change or remove your splash image.

    8.    Click Save at the bottom left to save any changes.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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