Video Call service desk
1800 580 771
videocallsupport@healthdirect.org.au
Video Call Jira Service Desk
You can create and view the status of service requests (service tickets) using our Video Call Jira Service Desk. Emailing our support email above also creates a service ticket in this system.
Support hours
Our support team business hours are 8am - 6pm (Local Time), Monday to Friday.
Try our troubleshooting guides first
Before calling, review our troubleshooting guides – they can help you quickly rectify many issues:
- Troubleshooting: browser issues during first sign in
- Troubleshooting: issues during a Video Call
- Stuck at 'Restart camera'?
- Troubleshooting: issues identified in a precall test
- Troubleshooting: low bandwidth call issues
Critical issues outside of normal hours
To report a system outage that must be dealt with out-of-hours call our support number on 1800 580 771 and press option 2.
If your out-of-hours issue is not urgent please email videocallsupport@healthdirect.org.au and we will get back to you the next business morning.