Healthdirect Australia Help Center

    Signing in to Video Call

    What platform role do I need - Org Admin, Team Admin, Team member

    Service providers require an account to access Video Call but please note that patients do not need an account as they will be sent a link to the required clinic waiting area with their appointment information.

    As a service provider or administrator in an organisation or clinic set up in Video Call, you will initially be invited to create an account and join the required clinics in the platform. Once your Video Call account is created you will be able to set a password and sign in to start seeing your patients. If you have an administration role you will also be able to configure your clinic or organisation. 

    Having issues signing in?:

    • I haven't received an invitation to create my account: 
      • Please contact your organisation's Telehealth manager and request access. 
    • I have tried to create my account but I can't sign in: 
      • Please ensure you are using either Google Chrome, Safari (on iOS devices) or the latest Microsoft Edge browser to create your account. If the link in your invitation email opens in another browser, please copy it into Chrome, Safari or Microsoft Edge.
      • Please ensure the password you are using has at least 13 characters. You don't need any numbers or special characters.
    • I have logged in previously but now can't get access:
      • Please ensure you are using the email address and password you used to create your account. Some users have more than one email address so check your emails to see which one you are set up with.
      • You may need to do a password reset. Please ensure you are using Chrome, Safari or Microsoft Edge to reset your password.
    • Shortcuts for Video Call Sign In

    How to reset your password: go to the Video Call sign in page at and click on Reset Password. Alternatively you can use this link -

    • Type in your email address as requested and click on Send Reset Instructions

    • You will see this message - make sure you use the email address your account was set up with and check your inbox for the reset instructions

    • Click on the 'Reset your password' button in the email you receive - if you do not receive an email you may be using the incorrect email address so please check with your Telehealth manager.


    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 02 8069 6079

    Internal Content