Healthdirect Australia Help Center

    Add and manage team administrators and team members

    What Video Call platform role do I need - Organisation Administrators and Team Administrators

    Adding a new Team Administrator or Team Member to a clinic

    Organisation and Team Administrators can add new team members to a clinic and set their role and permissions. Please note: each clinic must have at least one Admin member. This means that if you set up a clinic with just one member, they must have an Administrator role.

    Watch the video:

    Step by step instructions:
    1. Sign into to arrive in the My Clinics page and select the clinic you would like to add members to.
    Note, if you have only 1 clinic, you will arrive directly in the Clinic Waiting Area. 

    2. Click on Configure, in the left panel of your waiting area dashboard.

    3. Click on Team Members to view your list of current team members and any pending invitations.


    Please note: If you have more than 20 team members the team members list will be paginated for easy navigation. You can also search for a team member using the search bar 

    4. Click on + Add Team Member at top right to add a new member/admin to the team.

    5. Enter the email address of the person you want to add to the team.

    • Select the Role for the new team member in the Role drop-down list. Click here for more information regarding roles.
    • Select the Permissions the user requires. We recommend leaving User Room deselected. Also please leave Data Collections deselected as this is a future functionality and leaving unticked means users will no longer see Data Collections in the LHS column in the waiting area.
    • Click the Send Invitation button to send an invitation to the user.

    Please note: you can add multiple users to the invitation before sending, using the Add Another button. Any additional users added will have the same Role and Permissions as initially selected (ie all users added will have the same role and permissions.

    Users can select the user's required role from the dropdown

    7. The invitation will appear under Pending Invitations until the user creates their account and will expire after 30 days.

    If the user already has a video call account they will immediately be added to the team.

    8. You can resend or delete a pending invitation, if required, using the buttons to the right of the invitation. Once a pending invitation has been resent (including expired invitations), the expiry date for the invitation will adjust accordingly and will expire 30 days from that date.
    When you click on delete, you will be asked to confirm this action, as shown in this example.


    Editing and managing team members' roles and permissions


    1. Click on the Edit Permissions pencil icon next to the user you wish to edit.
    2.   You can edit their role and/or permissions and click on Update.


     Removing a Team Member from a clinic

    1. To delete a team member from a clinic once they leave your service, click on the bin icon to the right of the user.
    2. A confirmation box opens up. Click Ok to confirm the deletion.

    Note: removal/deletion of a member from a clinic also clears the associated user's details across the clinic. Therefore the user will no longer receive alert messages.


    Can’t find what you’re looking for?

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    or speak to the Video Call team on 1800 580 771

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