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- Starter guide
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Prepare for and conduct a Video Call
- What you need to make a Video Call
- Information to provide to your patients
- Waiting area dashboard
- Indication for patients disconnected from the waiting area
- Transfer a call to another clinic
- Send a notification to a waiting patient
- How to receive waiting area alerts
- Tips for a good Video Call experience
- Join a Video Call and consult with your patient
- The Video Call consultation screen and controls
- Add participants to your current Video Call
- How to use tools in a Video Call - including Share Screen
- Edit your profile (including password reset)
- View my roles and permissions
- Set up and attend a Video Call meeting
- Meeting room call screen
- Enable/disable desktop notifications for all your clinics
- Interpreter workflows
- Signing in to Video Call
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Need help
- Troubleshooting: Browser issues during first sign in
- Troubleshooting: Issues during a video call
- Who to contact for support and advice
- Stuck at 'Restart camera'?
- Known issues and limitations
- Conduct a pre-call test
- Troubleshooting: Issues identified in a pre-call test
- New in this release
- Attending a Video Call appointment - What to expect
- How to stop web browsers asking to save your passwords
- Troubleshooting: Low bandwidth call issues
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Administration of the Video Call platform
- Organisational structure within Video Call
- Video Call roles and permissions
- Shortcuts for Video Call sign in
- Configure your clinic settings
- Add and manage team administrators and team members
- Add and manage organisation administrators
- View a summary of all users
- Configure and uninstall add-ons
- Configure your clinic call interface
- Configure the call quality settings for your clinic
- Video call quality settings - caller experience
- Configure the clinic waiting area
- Configure waiting music and audio announcements
- Waiting areas and meeting rooms: what's the difference?
- Create and delete meeting rooms
- Create and delete clinics within an organisation
- My clinics summary
- Reporting configuration
- Organisation reports
- Train the trainer sessions
- Data collections
- Configure organisational information
- Configure your organisation call interface
- Bulk import process for user accounts
- Patient entry points and website buttons
- Creating a Short URL for your clinic
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Technical requirements for Video Call
- Equipment list recommendations
- Devices and operating systems
- Web browser requirements
- Using Safari on Mac and iOS devices
- Bandwidth and data usage
- Network basics for Video Call
- Media pathways for Video Call
- How to skip the second ‘Start Video Call’ page
- Change video quality settings in a call
- Video Call Firewall and Proxy settings guide
- Compatible medical devices
- Whitelisting Healthdirect Video Call
- Using iOS devices to participate in a Video Call
- Guides and videos
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About Healthdirect Video Call
- What is Healthdirect Video Call
- How do I sign up to Video Call?
- Medicare telehealth reimbursements
- How Video Call is different from traditional video conferencing platforms
- How others are using video call
- Privacy, Security and Scalability
- Platform Terms of Use - Callers and Guests
- Platform Terms Of Use - Signed-in users
- Cookie policy
- Video Call Glossary
View a summary of all users
What Video Call platform role do I need - Organisation Administrators
View the roles and permissions of all users in your Organisation, as well as the user’s full name and email address.
Viewing all users
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1. On signing to vcc.healthdirect.org.au, click on All users section on the left. 2. From this page you can view all users in your Organisations and email address associated with their account. You can search for a specific user using the search bar at the top and view the total number of users in the organisation. |
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| 3. Click on the user name to view the clinics and roles (Member or Admin) associated with each user. |  |
Note, to edit the permissions of a user in a clinic, see Adding and Managing Team Members.