Healthdirect Australia Help Center

    Bulk import process for user accounts

    Adding a large number of team members and admins

    An organisation with a large number of clinicians or administrators can request to have all the users added as part of a bulk import process.

    To request for bulk import of your users, enter the details in the excel file HealthDirect - Bulk Import Example.xlsx, following the bulk import process outlined below:

    • Please do not change/add or delete the column naming conventions (as any additional explanation text added into column names changes the column titles)
    • Please ensure that the lines are correctly filled in.
    • Please ensure no extra sheets are present in the file.
    • Please ensure that the clinic name address is correctly provided against the organistion name (see screenshot below on where to find the clinic name address).
    • If it is a new clinic that has not yet been created, please enter the name of the new clinic against the organisation name.
    • Please ensure the files are sent to Healthdirect Video Call team before 3 pm AEST.

    Can’t find what you’re looking for?

    We are currently setting up a GP-specific support line.

    In the meantime please use these other support options.

    Email support

    or speak to the Video Call team on 02 8069 6079

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