Healthdirect Australia Help Center

    How others are using Video Call

    See how healthdirect Video Call is being used today by health organisations across Australia

    Healthdirect Video call is currently being used by more than 470 organisations with over 10,000 clinics. Some organisations have just one clinic and other larger organisations have many clinics, one for each of their specialty areas. Each clinic has its own waiting area where patients arrive when they start a video call and clinicians can easily join the call. The platform is flexible, intuitive and easy for patients and clinicians to access. Video Call is a great option for patients living in remote and rural areas, or for those with limited mobility who cannot easily travel to see their doctor. Video telehealth is now embedded into the day to day workflows of many health organisations to help facilitate better health outcomes.

    Please see below for examples of organisations who are using Video Call as well as links to articles and reports regarding our service and telehealth in general.

    Examples of organisations using healthdirect Video Call

    Monash Health

    Peter MacCallum Cancer Centre

    Royal Melbourne Hospital

    The Royal Children's Hospital

    Barwon Health
    headspace Swan Hill
    St Vincent's Hospital, Melbourne

    How other organisations are using Video Call

    Information regarding how other organisations are using healthdirect Video Call and the benefits it provides to patients and health service providers across Australia:

    Western NSW Primary Health Network (WNSW PHN) has developed a comprehensive Video Call toolkit to provide assistance to users of the Video Call service. 
    Click here to access the toolkit
    SA Dental - embedding video telehealth using Video Call into patient pathways via Personify Care
    Darling Downs and West Moreton PHN page and brochure
    Diabetes telehealth for country WA using Healthdirect Video Call
    Peter MacCallum Cancer Centre
    Northeast Health Wangaratta

    Hume Telehealth Agency
    Barwon South West Telehealth December 2018 summary: 2018 has seen 24 departments at Barwon Health save patients over 80,000 kms of travel, equating to over 1,000 hours of unnecessary and stressful journeys being removed from our patients’ and their family members’ lives.

    Reports and articles featuring healthdirect Video Call 

    May 2022
    Newsletter article outlining the update of healthdirect Video call by GPs and jurisdictions.
    26th April, 2022

    Pulse+IT article regarding Northern Health’s Virtual ED link up with Ambulance Victoria:

    Northern Health’s Virtual emergency department (ED) has added Ambulance Victoria to its triage service, allowing paramedics to use the Virtual ED service from a patient’s home and receive emergency medical advice and care.

    The Virtual ED and Ambulance Victoria partnership uses healthdirect Video Call for this triage service.
    20th April,2022

    Pulse+IT article regarding Virtual ED for Ambulance Victoria in south-east Melbourne:
    Ambulance Victoria paramedics are now being given telehealth access to emergency department clinicians to help determine the most appropriate care for a patient in a partnership with Monash Health, Alfred Health and Peninsula Health.
    19th April, 2022

    Seven News Melbourne report regarding Northern Health's Virtual ED service.
    14th February, 2022

    The Child and Adolescent Virtual Urgent Care Service (CAVUCS) at the Women's and Children's hospital in South Australia is the joint winner of the Premier’s Excellence Award for Excellence in Service Delivery. The team use healthdirect Video Call to work collaboratively with SA Ambulance Service, Priority Care Centres, COVIDKids and specialist services to ensure children and adolescents get timely access to the right care.
    18th March, 2021

    Partyline article for rural, regional and remote communities regarding how Northern Territory psychologist, Zoe Collins, uses healthdirect Video Call to consult with her clients.

    The Age article regarding Healthdirect's new Video Call platform

    Pulse+IT article regarding the launch of Healthdirect's new Video Call platform melbourne-launches-young-onset-dementia-telehealth-service

    Royal Perth Hospital using Video Call to improve outcomes for chronic hepatitis C patients in WA prisons
    healthdirect Video Call freely available to GPs to support patients in drought affected areas

    Reports and articles featuring telehealth   

    26th April, 2021
    Federal government to extend telehealth services until end of 2021 after service boomed during COVID pandemic
    The Age article featuring the fast growing area of Telehealth
    The Health Advocate - Impressive outcomes using Telehealth in aged care facilities (pages 34-35)
    The Royal Children’s Hospital Linkedin post - patient experience using telehealth
    Royal Melbourne Hospital launches young-onset dementia telehealth service
    Is telehealth finally starting to gain traction? Business Research and Insights


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