A summary of all roles and permissions on the Video Call platform
Video Call Platform Role
What can this role do in the platform?
How does this role fit within my Organisation?
Organisation Administrator (Org Admin)
Invite and remove other Organisation Administrators
Invite and remove Organisation Coordinators
Invite and remove Organisation Reporters
Create new clinics
Add and manage team members and their permissions
Configure clinic settings including the clinic’s waiting area, call interface and Add-ons
Configure an organisation's call interface (filters down to all clinics)
Configure and run organisation reports
View, use and add meeting rooms
View, use and add individual user rooms
View and use waiting areas
Send the clinic link to patients and other callers
Join a Video Call from a clinic Waiting Area
Personnel with overall responsibility for enabling patient video call access to the organisation's service
Example Roles:
Telehealth Manager
Telehealth Coordinator
Digital Health Lead
Digital Project Officer
Organisation Coordinator
Invite and remove Organisation Coordinators and Organisation Reporters
Configure an organisation's call interface (filters down to all clinics)
Configure and run organisation reports
Create new clinics
Configure at the clinic level
Run clinic reports
View the list of clinics for the organisation
View and use waiting areas
Send the clinic link to patients and other callers
Any admin role at the organisation level that requires access to organisation reporting and configuration with regard to healthdirect Video Call.
Organisation Reporter
Configure organisation reports
Run organisation reports
View a list of clinics under the organisation (but cannot access the clinics)
Any admin role at the organisation level that requires access to organisation reporting with regard to healthdirect Video Call. This role would not require all the other configuration tasks associated with the Org Admin role.
Clinic Administrator (clinic admin)
Add and manage team members and their permissions
Configure clinic settings including the clinic’s waiting area, call interface and Add-ons
View and use waiting areas
Send the clinic link to patients and other callers
View, use and add meeting rooms
View, use and add individual user rooms
Join a Video Call from the Waiting Area
Personnel with overall responsibility for enabling patient video call access to a department/clinic of an organisation.
Example Roles:
Telehealth Administrator
Telehealth Coordinator
Digital Health Lead
Digital Project Officer
Clinic Clerk
Add and manage team members and their permissions
Join a Video Call from the Waiting Area dashboard and conduct Video Call consultations.
Send the clinic link to patients and other callers
View and use waiting areas
View and use meeting rooms
View and use individual user room
Example roles:
Junior admin staff
Clinicians who need to add colleagues to their team
Digital project officers who do not need access to configuration options
Team Member (in clinic/s)
Join a Video Call from the Waiting Area dashboard and conduct Video Call consultations.
View and use waiting areas
Send the clinic link to patients and other callers
View and use meeting rooms
View and use individual user room
View and use available group rooms
Health service providers using Video Call to provide consultations to patients.
Example Roles:
Clinicians
Specialists
Service Referrer This role is an additional role for users who are already a team member or admin in a clinic. Service Referrers cannot access the clinic waiting area when their role is a service referrer in that clinic.
Transfer callers to another waiting area where they have service referrer access, from their clinic waiting area (where they are a team member) or from within a Video Call.
Example scenarios:
A clinician or other service provider referring a call to another clinic's waiting area from within a call with a patient.
A reception staff member checking a patient's details are correct and then transferring to another clinic waiting area.
Staff that can transfer calls into a Waiting Area from their primary Waiting Area/s. A service Referrer is already a Video Call account holder with either a Team Admin or Team Member role in their clinic.