- What you need to make a Video Call
- Information to provide to your patients
- Waiting area dashboard
- Indication for patients disconnected from the waiting area
- Transfer a call to another clinic
- Send notifications to callers in the waiting area
- How to receive waiting area alerts
- Video Call do's and don'ts
- Join a Video Call and consult with your patient
- The Video Call consultation screen and controls
- Add participants to your current Video Call
- Video Call Apps & Tools - including Share Screen
- Edit your profile (including password reset)
- View my roles and permissions
- Attend a Video Call meeting
- Meeting room call screen
- Enable/disable desktop notifications for all your clinics
- Interpreter workflows
- Signing in to Video Call
- Adding a phone participant to a Video Call
- Share waiting area via email or SMS
- Share a YouTube video in your Video Call
- Changing your background in Video Call
- Add live captions to your Video Call
- Lock/Unlock a Video Call
- healthdirect Video Call Payment Gateway
- Sharing presentation slide-shows
- My Organisations summary
- Turning on Do Not Disturb on your phone
- Getting started with Video Call in four easy steps
- Patient appointment flyer with QR Code
- Clinic Waiting Area in call on-hold function
- Coming Soon to healthdirect Video Call
- Return to Home
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Prepare for and conduct a Video Call
- Primary Health Care Portal
- Tertiary Health Care Portal
- Video Call articles and case studies
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Administration of the Video Call platform
- Organisational structure within Video Call
- Video Call roles and permissions
- Shortcuts for Video Call sign in
- Configure your clinic settings
- Add and manage team administrators and team members
- Add and manage organisation administrators
- View a summary of all users
- Configure and uninstall Apps
- Configure your clinic call interface
- Configure the call quality settings for your clinic
- Video call quality settings - caller experience
- Configure the clinic waiting area
- Configure waiting music and audio announcements
- Waiting areas and meeting rooms: what's the difference?
- Create and delete and meeting rooms
- Create and delete clinics within an organisation
- My clinics summary
- Reporting configuration
- Organisation reports
- Video Call status page
- Data collections
- Configure organisational information
- Configure your organisation call interface
- Bulk import process for user accounts
- Patient entry points and website buttons
- Creating a Short URL for your clinic
- Configure Joining a call options
- Create an accessible patient link
- Start video call buttons
- Configuring Post Call URL Links
- Video Call App Marketplace
- Guides and videos
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Technical requirements for Video Call
- Equipment list recommendations
- Devices and operating systems
- Web browser requirements
- Using Safari on Mac and iOS devices
- Bandwidth and data usage
- Network basics for Video Call
- Media pathways for Video Call
- How to skip the second ‘Start Video Call’ page
- Change video quality settings in a call
- Video Call Firewall and Proxy settings guide
- Compatible medical devices
- Whitelisting Healthdirect Video Call
- Using iOS devices to participate in a Video Call
- Integrating Video Call into your organisation's SSO Process
- Video Call via Satellite
- Video Call performance vs other platforms
- Video Call live updates
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Need help
- Troubleshooting: Browser issues during first sign in
- Troubleshooting: Issues during a video call
- Who to contact for support and advice
- Allowing your camera and microphone
- Known issues and limitations
- Conduct a pre-call test
- Troubleshooting: Issues identified in a pre-call test
- New in this release
- Attending a Video Call appointment - What to expect
- Enable and disable web browsers saving your passwords
- Troubleshooting: Low bandwidth call issues
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About Healthdirect Video Call
- What is Healthdirect Video Call?
- How does my organisation access Video Call?
- How Video Call is different from traditional video conferencing platforms
- Privacy, Security and Scalability
- Platform Terms of Use - Callers and Guests
- Platform Terms of Use - Signed-in users
- Cookie policy
- Video Call Glossary
- Essential 8 Maturity Model
Coming Soon to healthdirect Video Call
Find out what is coming soon to Video Call - including added functionality and design updates
Coming soon to healthdirect Video Call:
Speaker Volume slider for all devices
We previously implemented an in-call volume slider for iOS devices to fix low audio levels experienced by some users due to an issue with updates to iOS software versions. For more information regarding the volume slider on iOS devices, please click here.
In addition, we will soon implement a volume slider for all computers and devices, available in the settings drawer during a video call. This volume slider will not increase the volume of the call by default (except for on iOS devices) but will be available if required. Please see an example of the volume slider on an iOS device below:
New Organisation Coordinator Role
We will be introducing a new platform role at the organisation level. The Organisation Coordinator role will be able to configure the organisation and have access to organisation reporting but will not be able to access clinics and join calls. This role will add another level of administration access to the Video Call platform.