Healthdirect Australia Help Center

    Coming Soon to healthdirect Video Call

    Find out what is coming soon to Video Call - including added functionality and design updates

    Coming soon to healthdirect Video Call:

    Saving Email and SMS templates for invitations to the clinic

    We will soon be introducing the functionality for clinic administrators to create and save templates for patient/client invitations to the waiting area. When sharing the link to the waiting area via the SMS or Email option, there will be up to 5 saved templates for health service providers and reception/admin staff to choose from. This makes it possible to create templates that suit the clinic workflows and processes. Once the required template is selected, it can be edited further before sending, if required.

    Templates will be coming soon for the SMS or Email option for sending the clinic link and other appointment information.

    New Video Call button in the clinic waiting area

    Health service providers will soon be able to start a Video Call by clicking a button in the Waiting Area. Once the Video Call screen opens they can use the Call Manager to invite any required patients/clients or other participants. The patient/client then simply clicks on the link they receive to come directly into the current secure call, without the need to come into the clinic waiting area. As the invitation process includes adding the required person's name, there is no need for patients/clients to fill in their details prior to arriving in the call.

    This gives another option for health service providers for video consultations with their patients and clients. Please note, you can also use the standard method of inviting callers to the waiting area and clicking Join to start the consultation.

    This image shows the New Video Call button, coming soon. Clicking on this button starts a call with just the health service provider, who then invites others into the call using the Call Manager.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

    Internal Content