Healthdirect Australia Help Center

    Coming Soon to healthdirect Video Call

    Find out what is coming soon to Video Call - including added functionality and design updates

    Coming soon to healthdirect Video Call:

    New Pre-call Screen for health service providers

    In preparation for virtual blurred background, there will soon be a new pre-call screen for Video Call account holders once they click the Join button to join a patient or client. This modal will allow the host to check their device settings prior to the consultation starting, including mic, camera and speaker selections. You will be able to mute your mic, turn off or switch your camera prior to entering the call should you desire.

    You will also see a preview of your video feed and can select the level of blur in your background, when this becomes available in the future, before joining the call with your patient or client.

    This example shows the screen presented to health service providers once they click to Join a call. You can check or change your device settings by clicking on the mic, camera and switch camera icons.

    Please note: while you are on this screen your patient will be waiting in the call until you click on Join Call.

    Improvements to in-call chat design

    We will soon be making accessibility improvements to the in-call chat design and functionality. The style of the text will be updated to improve readability and to make it clearer who has posted the message. It will more closely resemble the on-hold chat design. There will also be an option to download the text.

    This screenshot shows the in-call chat design update, coming soon in the call screen.

    Advanced Waiting Area field management

    We will soon be updating the clinic waiting area fields to allow call priority flagging and notes to be attached to a waiting patient. We will add more information and screenshots as they become available.

    This screenshot shows the priority flagging option coming soon in the clinic waiting area. Flagging can be done by health service providers and other team members by clicking on the 3 dots to the right of a patient's details and selecting a priority.

    Group Room enhancements

    We will continue to introduce further functionality enhancements to video calls in Group Rooms. Group Rooms were recently introduced to the Video Call service and allow up to 20 participants to join a call. These enhancements will include the capability for participants to raise their hand. Group Calls will be added as an option in the Waiting Area once the enhancements have been made.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

    Internal Content