Coming Soon to healthdirect Video Call
Find out what is coming soon to Video Call - including added functionality and design updates
'My Calls' view for users with more than one clinic
Video Call users who have access to more than one clinic will soon have a new view in the LHS menu, My Calls (please note this name may change before release). This view will show a list of activity in all clinics, giving users oversight at a glance. Users will not have to go into each individual clinic to see this information.
| My Calls shows all caller activity in the clinics under the organisation. | ![]() |
New call screen view in the Clinic Waiting Area
There will soon be a new clinic configuration option to enable the call screen to open in the Waiting Area. This configuration allows visibility of other callers in the waiting area once a call is joined and allows the call host to easily add participants to the call without the need to move between tabs or windows. Clinic administrators will need to enable this option, as it will be off by default.
| The call screen will open in the waiting area view for all health service providers that join a call, if this option is enabled in the configuration options for the clinic. | ![]() |
Outpatient Financial Election Consent Form
We are building a new form in the Bulk Billing Consent application, enabling health service providers to obtain financial consent from a patient during a Video Call consultation. The form can be configured to display in a dropdown for health service providers in the app, which will also have the option to show the Bulk Billing Consent form. We will rename the app to Consent Form application, to allow more consent forms to be incorporated in one consent application.
| This example shows the Financial Election Consent form being used in a Video Call. More information will be added as the app is further developed in coming days. | ![]() |
Decibel sound meter application
In collaboration with SA Health, we will soon be introducing a Video Call decibel sound meter application that can be used for speech therapy and other clinical use cases. This application can be used to provide clinical information about a person's vocal volume and can be used as an assessment or feedback tool. Some example screenshots are shown below:
| Once the application is launched, you can select to either Speak or Listen. The patient will only have the Speak option. | ![]() |
| Once Speak or Listen is selected, the option to select the preferred microphone on the speaker's device appears. Either the patient or clinician end can select the required option. |
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| The application then starts to measure the volume of the speaker's voice and shows the data live in a dial and waveform graph. | ![]() |
| Click on PDF in the left hand controls to download a PDF of the results. | ![]() |
Landing page for guests who arrive at the sign-in page in error
We will soon release a new landing page for patients, clients and other guests using the clinic link for a Video Call appointment, when the link is incorrect or another link error occurs. Instead of being taken to the sign-in page in error when this occurs, there will be a new page with more information about what to do next. The example below shows the design of the page:







