Coming in April:
Select Audio Quality in Call Screen settings
There will soon be a new option in the Video Call Screen settings to select your desired audio quality. The available options will include the new 'Medical Audio' setting, which will assist with clear audio from medical devices such as digital stethoscopes and other clinical use cases requiring higher quality audio. This setting will turn noise suppression off. For the default audio option, you can use the toggle to enable/disable noise suppression, which is enabled by default.
| Thus example shows the upcoming Select audio quality setting in the Video Call screen. The Medical audio option will optimise the sound for medical devices such as digital stethoscopes. |  |
Far end camera control application - Pan Tilt Zoom (PTZ)
We will soon be introducing a Far End Camera Control application for the Video Call service, allowing hosts in a call to control a remote guest camera that has Pan Tilt Zoom capability. If enabled in the clinic, hosts in the call will see a PTZ button in the bottom right controls of the screen and can click to launch the application. They can then select the user in the call whose camera they would like to control and, if the camera has the capability, they can then control the selected participant's camera. There will be a configuration option for clinic administrators at the clinic level, to choose the desired control option for the clinic. The control options will be either via clicking in the participant screen and using keyboard shortcuts, or having clickable PTZ controls laid over the selected camera feed.
If you are interested in testing this application with your camera equipment, please reach out to videocallsupport@healthdirect.org.au to arrange a testing session.
Click here for more information.
| This image shows a remotely controlled participant camera zooming in on a simulated snake bite during a video call. The dropdown icons at top right include snapshot, controller type and settings options. |  |
Coming in May:
Video Call message hub
Organisation and clinic administrators will soon be able to to send messages to a selected number of Organisations, Clinics and/or Users via the Video Call platform, depending on their access. They can create these messages in the message hub and the messages will appear for the selected users under a notification icon once they sign in.
| This image shows the proposed proposed design of the Messages section, where admins will be able to configure and send messages to selected orgs, clinics or users. |
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Custom Waiting Experience
We will soon introduce the ability for Clinic Administrators to configure waiting content for callers waiting to be seen for their Video Call. There will be the option to add waiting music, images, videos (using YouTube or Vimeo links), and audio. More information and screenshots to come shortly.
| This image shows the proposed design of the Playlist Resource section in Custom Waiting Experience, coming soon. Administrators will be able to create a playlist of content to display (images) or play (video, audio) for waiting callers in the clinic. |  |