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Training page for Clinic Clerks

This page contains links to information and videos relevant to the Clinic Clerk role


As a clinic clerk, you have access to the configuration option to add and manage team members. On the left-hand side there is a dark-grey panel with Menu items, including the Dashboard and Waiting Area. Clinic Clerks have access to the Configure option. When you click on Configure you will access the Team Members configuration tab. You don't have access to the other configuration options available to clinic administrators. Apart from this config option and access to create messages in the Message Hub, the rest of the Clinic Clerk access is the same as a Team member.

Please note that when adding team members to the clinic, it is usually best to add them with their work email address rather than a personal one. This is especially the case for organisations using Single Sign-on, including NSW Health and WA Health organisations, where Video Call account holders use their work email and password to sign in. 

This short video outlines the Clinic Clerk role

 

See below for more detailed information regarding the clinic clerk role

Information about your clinic and the Message Hub

Click on the links to access detailed information to access detailed information:

My Clinics summary

Clinic Name and Left Hand Side Menu

Message Hub

Integrate Video Call into your clinic workflows

View your Roles and Permissions

 
 

Add and Manage Team Members

Add and Manage Team Members

Video call Roles and Permissions

 
 

Waiting area basics for clinic clerks

Find out more about navigating the waiting area as a clinic administrator:

The Clinic Waiting Area explained

Options for sharing the Clinic Link

The clinic Left Hand Side menu

The clinic Right Hand Side menu

Search, sort and filter in the Waiting Area

Waiting Area Caller Information

 
 

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Related Articles

  • Video Call Training sessions and videos
  • Training information for Team Members
  • Video Call knowledge quizzes
  • Clinic Admin configuration options

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