Show/Hide RHS column
 

In the first example to the right, the RHS column is showing and you can access the Precall Test and all Waiting Area Settings. The Hide Column button is highlighted.

In the second example, the RHS column has been hidden by clicking the Hide Column button and clicking on Show Column will bring it back into view. 

When hidden, there is more space to view the the caller information in the middle column of the waiting area, which will be useful for smaller screens.

Remember that the Invite button is always visible at top right and provides quick access to the SMS or Email function for inviting patients/clients to the waiting area for their appointment.
 

Precall test

You can perform a precall test which tests your network and equipment.
You can do this when you first start using Video Call and only need to do another test if you are experiencing issues or if you change your device or modem.

Share the link to your Waiting Area 
 

This is the link your patients, clients and other guests need to arrive in your clinic waiting area.
You can copy the clinic link and paste into an email, appointment booking software or patient appointment leaflet, for example.
You can also send an invitation to the waiting area via Email or SMS as outlined below.

Send an Email or SMS invitation 

Click on SMS or Email under Share the link to your Waiting Area and a dialogue box will open. Select either Send Email or Send SMS at the top, type in the required details and click on either Send Email or Send SMS at bottom right (blue button) to send the invitation. Click here for more detailed information.

Please note: the invitation message is default text and can be edited before you send the invitation. Your clinic administrator can also configure Email and SMS templates that will be available in a dropdown menu in the invitation box.

The email or SMS the invited person receives contains the link to start a call and arrive in the required waiting area.

Please note: The Invite button at the top right of the clinic waiting area provides quick access to the SMS or Email invitation box. This will be visible at all times, even when the RHS column is hidden from view.

Waiting Area Alerts

Alerts can be set under Your Settings. 
You can customise how and when you are notified of new callers in the clinic via SMS, Email and Desktop alerts. To configure these, click on the down arrow next to each option. 

Read more:
Step-by-step instructions on how to set up and receive Waiting Area alerts

Please note: Setting up alerts is an optional feature that may or may not suit your workflow. You will receive alerts when anyone enters your clinic waiting area. If you have multiple health service providers, Video Call does not know who your patients are and you will receive alerts for all.

Waiting Area Hours 

Expand and collapse this section by clicking on the arrow to view the hours of operation for the clinic.

 You cannot edit the hours here - Clinic administrators go to Configure your Clinic Waiting Area to find out how to do this.

Support Contacts

This shows the configured support contacts for the clinic and, if any have been added at the organisation level, the organisation. This is information only, if Clinic Administrators want to edit the support contacts go to the Configure section of the clinic.

Microphone and Camera 

This section allows you to quickly configure the clinic default call setup (calls are joined with the camera on/off, with the mic on/off). These options are enabled by default.