Waiting Area Right Hand Side column
Find out what is available in the RHS column of the clinic waiting area, including Pre-call test button and the clinic link
The clinic waiting area has various sections and a wealth of functionality to make the health consultation experience an efficient process for health service providers, their patients and clients. The Right Hand Side (RHS) column includes various options, such as conducting a Pre-call Test, sending the clinic link to patients and setting up waiting area alerts, to name a few. See below for more information.
The column to the right of the clinic waiting area includes the Precall Test and Waiting Area Settings, where you will find important clinic information. Please note: The RHS column can be hidden from view and shown as required for your account, as shown below.
Show/Hide RHS column
In the first example to the right, the RHS column is showing and you can access the Precall Test and Waiting Area Settings. The Hide Column button is highlighted and when clicked will update to Show Column. When hidden, there is more space to view the the caller information in the middle column of the waiting area, which will be useful for smaller screens. Remember that the Invite button is always visible at top right and provides quick access to the SMS or Email function for inviting patients/clients to the waiting area for their appointment.
Precall test
You can perform a precall test which tests your network and equipment.
You can do this when you first start using Video Call and only need to do another test if you are experiencing issues or if you change your device or modem.
Share the link to your Waiting Area
This is the link your patients, clients and other guests need to arrive in your clinic waiting area. You can copy the clinic link and paste into an email, appointment booking software or patient appointment leaflet, for example. You can also send an invitation to the waiting area via Email or SMS as outlined below.
Send an Email or SMS invitation
Click on SMS or Email under Share the link to your Waiting Area and a dialogue box will open. Select either Send Email or Send SMS at the top, type in the required details and click on either Send Email or Send SMS at bottom right (blue button) to send the invitation. Click here for more detailed information.
The invitation message is default text and can be edited before you send the invitation. Your clinic administrator can also configure Email and SMS templates that will be available in a dropdown menu in the invitation box. The email or SMS the invited person receives contains a link to start a call and arrive in the required waiting area.
Please note: The Invite button at the top right of the clinic waiting area provides quick access to the SMS or Email invitation box. This will be visible at all times, even when the RHS column is hidden from view.
Waiting Area Alerts
Alerts can be set under Your Settings.
You can customise how and when you are notified of new callers in the clinic via SMS, Email and Desktop alerts. To configure these, click on the down arrow next to each option.
Read more:
Step-by-step instructions on how to set up and receive Waiting Area alerts
Please note: Setting up alerts is an optional feature that may or may not suit your workflow. You will receive alerts when anyone enters your clinic waiting area. If you have multiple health service providers, Video Call does not know who your patients are and you will receive alerts for all.
Waiting Area Hours
Expand and collapse this section by clicking on the arrow to view the hours of operation for the clinic. You cannot edit the hours here - Clinic administrators go to Configure your Clinic Waiting Area to find out how to do this.
Support Contacts
This shows the configured support contacts for the clinic and, if any have been added at the organisation level, the organisation contacts. This is information only, if Clinic Administrators want to edit the support contacts go to the Configure section of the clinic.
Microphone and Camera
This section allows you to quickly configure the clinic default call setup (calls are joined with the camera on/off, with the mic on/off). These options are enabled by default.
