Conduct a pre-call test
Account holders and callers can quickly test their device, internet and connectivity in readiness for a Video Call
When using Video Call for the first time, or if there are changes to your device or network, you can conduct a quick precall test to ensure a successful Video Call. This test includes checking your local device setup such as your camera, microphone, browser and speakers as well as testing your internet bandwidth and connectivity to Video Call servers.
Please click on a heading below to see detailed information and instructions.
Accessing the Pre-call Test
The pre-call test can be accessed from: https://vcc.healthdirect.org.au/precall
| For users signed into the Video Call platform | The Pre-call test button can be accessed from the Waiting Area Settings panel on the right of the Waiting Area dashboard. |
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| For patients, clients and other invited guests | The Pre-call test link can be accessed from the Video Call Setup page prior to clicking the Start Video Call button. This is the page callers arrive in once they click on the clinic link provided to them with their appointment information. |
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Running the Pre-call Test - what to expect
Please note: the images and information below show the updates coming in January 2024 for the pre-call test design and results screens:
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The Video Call test will run 6 checks:
Click Start Test to begin the test. The entire test should take you less than 1 minute. |
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| You will see the test in progress, with each test showing a tick when it passes. There will be a cross and more information if any test fails. You may be asked if Healthdirect can use your microphone and camera, please click Allow to proceed. |
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The Pre-call Test results
Please note: the images and information below show the updates coming in January 2024 for the pre-call test design and results screens:
| Once the test is complete your result will let you know if there are any issues with your device's equipment or network ability to successfully conduct a video call. If there are no issues detected you will see this result. |
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Issues detected?
If there are any issues that may impact a Video Call detected, you will be notified at the top of the screen. Any failed tests will have a red exclamation mark. In this example the camera and throughput have issues and a drop-down with more information appears for failed areas of the test.
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| The drop-down for a failed area of the test has more information regarding the detected issue issue and links to help pages for troubleshooting and resolving the issue/s. In this example the camera test has detected issues and the dropdown has information and a link to assist with a fix. |
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| A Neutral result, shown in this example, indicates that your internet speed (throughput) was below the ideal level. The expectation to pass this test is a minimum bandwidth speed of 350 kilobits per second (kb/s), as well as a response delay (or latency) of less than 400 milliseconds (ms). While you can probably still get into a call, you may see some quality issues, such as delays or stuttering video. |
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What do I do if one of my tests fails?
If the test result indicates issues with your current setup, it will display information with links to the relevant page for more information regarding how to fix any issues. You can also visit this page: Troubleshoot Video Call pre-call test. If you need further assistance, contact the Video Call support team: