Why do I need to add additional participants into a Video Call?
You may want to add a patient’s family member (who is at a different location to the patient), an interpreter, general practitioner or a patient’s carer into the current consultation. You can have a maximum of 6 participants in a single video call.
There are two ways to add participants to a call: add a person to the call from the waiting area, including another waiting area you are a team member in, or invite a participant into your current call using the Call Manager.
Add a user from the waiting area:
From the same clinic waiting area as your patient/client in the call
|While in a Video Call you can add a waiting caller from your clinic’s waiting area by navigating to the waiting area dashboard (open in a separate browser tab or window). You will see that all other callers in the waiting area will have an Add button in their caller card when you are in a call. Locate the caller you want to add and click the Add button.
|A confirmation message will pop up letting you know who will be added to your current call. Clicking Add to Call in the confirmation box will bring the selected caller into your current Video Call. Return to the Video Call screen to continue the call.
From another clinic waiting area you have access to
|While in a Video Call you can add a waiting caller from another waiting area you have access to. Firstly, navigate back to the waiting area dashboard which will be open in a separate browser tab or window. You will see that all other callers in the waiting area have an Add button while you are in a call.
|To add a person waiting in another clinic waiting area where you are a team member, click on the clinic dropdown next to your clinic name.
You will see the clinics you are a member on, in the dropdown list.
From this list, select the clinic where the person you would like to add to the call is waiting. This will navigate you to that clinic waiting area.
|Locate the person you would like to add to the call and click on the Add button in their caller card.|
|A confirmation screen will appear and once you confirm, this will add the person to your current call.
Navigate back to your call screen, which is open in a separate browser tab or window, and continue with the call. There will now be 3 people in your current video call.
Invite a participant from inside a Video Call:
|1. While in a video call you can invite another participant directly into the video call. Click on Call Manager at the bottom right of your call screen.|
|2. Click on the Invite Participant button in the call manager drawer, under Call Actions.|
|3. You can invite a participant to join the call via email or via SMS. Tick either 'Send email invitation' or 'Send SMS invitation'.|
|Add their name and contact details. Click on Invite to send the invitation.|
|4. They will receive a button via email or SMS (based on your invitation method) that will bring them directly into your current video call.|