How to attend a consultation (for patients)
Information for patients and clients starting a Video Call to attend their appointment
Patient/Caller: Step by Step Video Call Guide
Step by step instructions for patients attending a video consultation using Video Call:
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1. Click on the link sent for your appointment via your health service and then click on the Start A Video Call button.
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| 2. Healthdirect Video Call will request you to allow the use of your camera and microphone. Click Allow to continue. This is perfectly safe and secure and will allow your health service provider to see and hear you. If you do not see this prompt and are not taken to to a page that asks for your patient details, please allow access for your camera/mic using the instructions provided. |
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3. You will see the patient entry fields for the clinic.
You will see a preview of your camera under the required patient fields. If you do not see the camera preview on this page, don't worry it may be disabled for the clinic but you will see it when you click continue.
Please be aware that by clicking Continue callers are accepting the terms and conditions listed in the provided links. |
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Settings cog under camera preview This example shows the screen you will see when you click on the Settings icon. Callers can view and select their preferred camera, microphone and speaker, if required. |
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| 4. Read the Important Information presented to you by the clinic and click Continue to arrive in the . |  |
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5. You are now waiting to be seen and your service provider will join you when they are ready.
Please note:
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| This is an example of the waiting screen on mobile, where the self-view is optimised to provide more space to view any messages or custom waiting content. |  |
| 6. The clinician arrives and your consultation begins. |  |
