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How to attend a consultation (for patients)

Information for patients and clients starting a Video Call to attend their appointment

The information on this page is for patients who have a Video Call consultation booked with their health service. Video Call is not a booking service and we do not provide the health service providers (doctors, nurses etc), so contact your clinic if you would like to book an appointment - and you can ask for a telehealth consultation, if preferred.

Patient/Caller: Step by Step Video Call Guide

Detailed instructions for patients attending a video consultation

A screenshot of a computer

AI-generated content may be incorrect.

1. Click on the link sent for your appointment via your health service and then click on the Start A Video Call button. In some cases the link you receive will take you to your health service's website and you will given instructions regarding how to access the Start a Video Call button for the clinic you require.
2. Healthdirect Video Call will request you to allow the use of your camera and microphone. Click Allow to continue. This is perfectly safe and secure and will allow your health service provider to see and hear you. If you do not see this prompt and are not taken to to a page that asks for your patient details, please allow access for your camera/mic using the instructions provided.
3. You will see the patient entry fields for the clinic. You will be asked to enter your: First and last name Phone number Any additional information requested by your health service, if applicable. You will see a preview of your camera under the required patient fields. If you do not see the camera preview on this page, don't worry it may be disabled for the clinic but you will see it when you click continue. Under the camera preview you will see 4 icons: Camera - mute and unmute your camera Mic - mute and unmute your mic Switch camera - switch to another camera, if available (see more information below Settings - check and change the device settings, if required Please be aware that by clicking Continue callers are accepting the terms and conditions listed in the provided links.
Settings cog under camera preview This example shows the screen you will see when you click on the Settings icon. Callers can view and select their preferred camera, microphone and speaker, if required.
4. Read the Important Information presented to you by the clinic and click Continue to arrive in the .
5. You are now waiting to be seen and your service provider will join you when they are ready. Please note: If enabled by the clinic, you will see your camera preview. This is not recording or viewed by anyone else - it shows your camera is working and keeps the waiting screen active until your call is joined. If you do not see yourself and you have more than one camera for your device, use the switch camera (camera) icon under your image to switch to another camera. You have the option to mute your camera and/or microphone while you are waiting, if required. Use the icons under your image to access these controls. Usually you will not need to do this and you must remember to turn your camera and/or mic back on once you are joined in the call. If your health service sends you a message while you are waiting you will see these appear on your screen. You can change the waiting area music to a different playlist, if desired.
This is an example of the waiting screen on mobile, where the self-view is optimised to provide more space to view any messages or custom waiting content.
6. The clinician arrives and your consultation begins.

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How to attend a consultation (for patients)

Information for patients and clients starting a Video Call to attend their appointment

Patient/Caller: Step by Step Video Call Guide

Detailed instructions for patients attending a video consultation

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