Healthdirect Australia Help Center

    healthdirect Video Call Payment Gateway

    What Video Call platform role do I need: Team Member, Team Admin or Organisation Admin

    Video Call Payment Gateway is an add-on that facilitates service providers to take a payments from a patient during a Video Call. To enable this functionality you will need to have the Payment Gateway add-on enabled in your clinic and will need to set up an account with Stripe, which is the payment gateway used by our service. 

    Organisation and clinic administrators, please click here to access the request form to enable this add-on in your clinic/s. If you have any questions, please contact us for assistance.

    Please note: As per point 4 in the request form, the authorised telehealth manager for the Organisation must raise a service request ticket via the Healthdirect Jira service desk, https://videocall.direct/servicedesk, to enable Healthdirect Video Call Payment Gateway add-on capability for the Organisation’s clinics. 

    Once enabled, the clinic administrator can sign in to Video Call and link the clinic's Stripe account to the payment gateway add-on:

    Gateway add-on is requested by the Clinic Admin and added.
    Clinic admin signs in and navigates to Configure - Client Payments.
    Then click on Connect with Stripe and add your Stripe account details. Please ensure you have created your Stripe account before requesting the add-on to be installed.
    The clinic admin can edit the Stripe account details or remove the account if required.

    Once configured, the Video Call payment gateway will be available for use during a Video Call with a patient. During the call the clinician can request a payment:

    Clinician clicks on Tools while in a Video Call
    Click on Request Payment in the available Tools

    Clinician enters the payment amount and clicks Request payment

    When the payment is requested the patient will receive the request in a pop up window:

    The payment request pop up shows the name of the person requesting the payment and the amount. They click on Pay now to enter their details.
    Patient enters their email address to receive a receipt and enters their credit card details.
    Patient sees a successful payment confirmation with payment details.
    They will also receive an emailed receipt to the email address they have entered.
    Once the payment is confirmed the Clinician is displayed a payment received message pop up.

    The Stripe dashboard will contain all records of payments received and also has reporting capabilities including analytics.

    Stripe dashboard

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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