Healthdirect Australia Help Center

    Video Call live updates

    Keep up to date with the Video Call platform status and any current incidents

    This page will communicate live updates regarding current platform incidents that will provide more information for Video Call users. While an issue is being experienced you will see a yellow incident banner at the top of the Video Call service dashboard and/or call screen, depending on the type of issue and which aspect of the service is affected.

    During an incident the yellow banner text will inform users of the type of incident and will link to this page for relevant information. Please note: The banner will only be visible while an incident or issue is being experienced and will be removed once the issue is resolved.

    For current information about the Video Call service you can also check our Status Page

    Video Call planned maintenance notification 

    Please note the Video Call service has upcoming planned service maintenance on Sunday 5 November between 5:00AM and 6:00AM AEDT for up to one hour.

    More details

    An update is required to our call supporting infrastructure. During this update, there will be a period of up to 60 minutes when the Video Call platform will be unavailable. During this period, users signing in to Video Call will be directed to a webpage informing them that scheduled maintenance is occurring. We thank you for your understanding. Please contact us if you have any questions.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

    Internal Content