Healthdirect Australia Help Center

    Video Call live updates

    Keep up to date with the Video Call platform status and any current incidents

    This page will communicate live updates regarding current platform incidents that will provide more information for Video Call users. While an issue is being experienced you will see a yellow incident banner at the top of the Video Call service dashboard and/or call screen, depending on the type of issue and which aspect of the service is affected.

    During an incident the yellow banner text will inform users of the type of incident and will link to this page for relevant information. Please note: The banner will only be visible while an incident or issue is being experienced and will be removed once the issue is resolved.

    For current information about the Video Call service you can also check our Status Page

    06/10/2022 - 8:30 AM (AEDT)  - SMS Delivery Failure
    Video Call is currently experiencing an issue with SMS delivery. These messages will not successfully be delivered. Please refrain from sending SMS messages via the platform. 

    06/10/2022 - 9:00 AM (AEDT) - SMS Delivery Failure
    The current issue is still ongoing. We are working with our engineers and AWS support to establish an ETA for a resolution.

    - RESOLVED - 06/10/2022 - 10:25 AM (AEDT) - SMS Delivery Failure - RESOLVED - 
    The SMS issue has now been resolved.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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