The Organisation Reports section displays a summary of all the reports available at the organisational level. Here you can run and download each individual report in real-time and adjust your date range, timezone and minimum consultation duration to suit your requirements. You can set the Reporting Configuration settings for your Organisation before you run your reports and update this at any time.
|1. Navigate to your Organisation and click on Organisation Reports
Note: you must have Org Admin permissions to do this
|2. Set the:
By default, the reports for the current month (first of the month to the current date) will be displayed.
Please note: data will run as far back as August 28th, 2019)
|3. Click Generate Report to generate reports based on the parameters you have set.|
4. If you have selected a date range of < 2 months, a summary of all the reports for your organisation will be represented by the summary tiles.
These are organised into three categories:
Please Note: The Service Providers report can show incorrect data for Active and New users - the Summary card shows the correct data and we are working on a fix.
|If you click on Email Report you will see this message as confirmation that the report is being emailed to the email account associated with your Video Call account.|
|If you have selected a date range of > 2 months, the summary card will not appear and you will only have the Email Report option. This is because the files generated can be large.|
|To access a detailed report for any of the summary tiles:
For reports < 2 months, either click the Download button or the Email Report button on the desired summary tile.
For reports > 2 months you will only see the Email Report option as mentioned above.
|The detailed report provides extensive usage and activity data for the:
Organisations reports show you the organisations you have access to (most users will have access to only one) and overall information such as how many user accounts the organisation has and how many service providers have conducted consultations in the reporting period.
This report details the name of the organisation, when it was created and/or deleted, how many user accounts and waiting areas are associated with it, new and deleted waiting areas, the number of service providers, and the number and total duration of consultations that have been conducted. It also reports on meeting rooms, including any that have been created or deleted in the reporting period and their usage. The last three columns, State, Specialty and Contract, are configurable in the Reporting Configuration section as tags.
Clinic/Waiting Areas reports give you information regarding the clinics in your organisation and their activity.
This report details the organisation name, clinic waiting area names, waiting area status, any clinics that have been created or deleted in the reporting period, date of the last consultation in each clinic, total service providers, service providers that have participated in consultations, new service providers, the total number of consultations and the length of consultations. The last three columns, State, Specialty and Contract, are configurable in the Reporting Configuration section as tags.
Meeting Rooms reports provide information regarding all the meeting rooms that are associated with your organisation's clinics. Meeting rooms are designed for staff (and guests if required) to hold Video Call meetings (while waiting areas are where service providers consult with patients).
This report details the name of the organisation, meeting room names and the clinics they are associated with, when they were created (or deleted if applicable), when the last meeting was held in each meeting room, how many Video Call user accounts are associated with each meeting room, active and new accounts and the number and total hours of meetings held. The last three columns, State, Specialty and Contract, are configurable in the Reporting Configuration section as tags.
Service Provider reports provide details of all Video Call account holders associated with clinics in your organisation and their activity in the reporting period.
This report details the name of the organisation, email addresses and names of all account holders in your organisation, the clinics they are a member of, their role in each clinic, the number of consultations and the consultation durations, their last consultation and last login to the platform and the date their access was granted. The last three columns, State, Specialty and Contract, are configurable in the Reporting Configuration section as tags.
Service Providers Summary reports provide the overall number of Video Call service providers associated with your organisation and a break down of their platform roles.
This report details the total number of service providers associated with your organisation and clinics and a break down of their platform roles and access levels. It shows new, deactivated, logged in and active service providers for the reporting period.
Consultations reports provide detailed information regarding all consultations that take place in your clinic waiting areas over the reporting period.
This report details all consultations in your clinic waiting areas and includes: