Healthdirect Australia Help Center

    Video Call roles and permissions

    A summary of all roles and permissions on the platform

    Video Call Platform Role
                            What can this role do in the platform?
    How does this role fit within my Organisation?
    Organisation Administrator
    • Invite and remove other Organisation Administrators
    • Create new clinics
    • Add and manage team members and their permissions
    • Configure clinic settings including the clinic’s waiting area, call interface and Add-ons
    • Configure an organisation's call interface (filters down to all clinics)
    • View, use and add meeting rooms
    • View, use and add individual user rooms
    • Join a Video Call from the Waiting Area Dashboard
    Personnel with overall responsibility for enabling patient video call access to the organisation's service

    Example Roles:
    • Telehealth Manager
    • Telehealth Coordinator
    • Digital Health Lead
    • Digital Project Officer

    Team Administrator
    • Add and manage team members and their permissions
    • Configure clinic settings including the clinic’s waiting area, call interface and Add-ons
    • View, use and add meeting rooms
    • View, use and add individual user rooms
    • Join a Video Call from the Waiting Area Dashboard
    Personnel with overall responsibility for enabling patient video call access to a department/clinic of an organisation.  

    Example Roles:
    • Telehealth Administrator
    • Telehealth Coordinator
    • Digital Health Lead
    • Digital Project Officer
    Team Member
    • Join a Video Call from the Waiting Area dashboard and conduct Video Call consultations.
    • View and use waiting areas
    • View and use meeting rooms
    • View and use individual user room

    Personnel providing video call consultations to patients.  

    Example Roles:
    • Clinicians
    • Specialists 
    Service Referrer
    • Transfer callers to another waiting area where they have service referrer access, from their clinic waiting area or from within a Video Call.


    Example scenarios:

    • A clinician or other service provider referring a call to another clinic's waiting area from within a call with a patient.
    Staff that can transfer calls into a Waiting Area from their primary Waiting Area/s. A service Referrer is already a Video Call account holder with either a Team Admin or Team Member role in their clinic.

    Example Roles:
    • Clinic coordinators
    • Receptionist
    • Clinician

    Click here for a Glossary of Video Call terms.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 02 8069 6079

    Internal Content