Healthdirect Australia Help Center

    New in this release

    Updated April 28th 2020

    New in this release

    Released this year 2020

    New features released during the year 2020

    • Number of people in a meeting room. You can now see if a meeting room in your clinic is currently occupied and how many people are in the room. The number appears next to the meeting room name in the Enter button. This allows you to know if there is already a meeting in progress - if there is no-one in the room the number will show as 0.
    • Microsoft Edge Chromium is listed as a supported browser in the Pre-Call Test results. 
    • iOS devices can successfully complete the connection test when attempting to enter a call on a waiting area with permissive settings turned on.
    • Admin users will now be able to change to a new default timezone at the Organisation-level, under the Organisation Configure menu. This default setting will be adopted by all new clinics created under that Organisation.

    Note: This only applies to new clinics created. Existing clinics will retain their clinic level settings. 

    Read more on using Video Call on Microsoft Edge.

    Read more about how to set the timezone at an organisation level here:
    • On Hold Self View 
    • New Update Parameters button for reports
    • iPAD participants information displaying accurately
    Read more about the updating parameters for reports here:
    • In January 2020, Microsoft released its new Edge web browser, Microsoft Edge Version 79, based on the Chromium open-source project. This new browser is now available for download and supports healthdirect Video Call. Microsoft will be pushing out the updated Edge browser over the coming weeks.
    Read more about the new Microsoft Edge browser here:

    September 2019 - December 2019 

    New features released in the year 2019 after the transition to the new platform. 

    Waiting area dashboard includes a ‘refresh spinning icon’ before callers appear on the waiting area dashboard Read more about the refresh spinning icon here:

    Device and bandwidth information for all participants in a video call, visible on the waiting area dashboard
    Read more about device and bandwidth information here:
    Call Quality configuration: configure Video Call to automatically check callers' connectivity as they enter your clinic and apply a video quality preset if you are having any issues with devices or bandwidth affecting the calls in your clinic. Read more about configuring Call Quality here:
    Transfer Calls: from one waiting area to another waiting area without joining the call (cold transfer). Read more about transfer here:
    Email and Desktop alerts: You can receive alerts on your desktop and via email (in addition to SMS alerts) when callers are waiting in your clinic waiting area. Read more about Waiting area alerts here:
    Tools: You have a range of tools in addition to screenshare that you can use in a Video Call with your patient. Read more about how to use tools in a Video Call here:
    Screen-share: You no longer need to install a screen-share extension, it is supported natively in Google Chrome.

    Please ensure you are on the latest version of Google Chrome. 

    Check what version of browser you are using here:

    Firefox: You can use Video Call on Mozilla Firefox, Version 68+ for Windows and Android. Check what version of browser you are using here:
    Waiting Area Hours: You can now set your Waiting Area hours to include breaks that your clinic may have on any particular day/s. Read more about how to set Waiting Area hours here:
    Call interface Customisation: Customise the call interface for your organisation and clinic. Read more about customising your call interface here:
    Orientation screens for the new video call platform. On first sign in to your clinic an orientation screen will pop up to help guide you though the basics of seeing your patient. You will only see this screen once.
    Bandwidth visual indicators: Traffic Light indicators during a call show call connection speeds. Read more about this feature here:

    Configurable Parameters for patient entry fields
    Configure what information you require or request from your patients in their entry screen before the call starts.
    Short-cut for switching camera: Use ALT-N to switch camera within a call.
    Read more about camera settings here:
    Call control - mute other participant's speaker during a call. Read more about call controls here:
    Call window language options when in a video call. Read more about language options here:
    Enable/disable desktop notifications in the My Clinics page. Enables desktop notifications for all your clinics with one click. Read more about enabling desktop notifications for all your clinics here:

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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