Healthdirect Australia Help Center

    New in this release

    Updated December 8, 2020

    New in this release


    Released this year 2020

    New features released during the year 2020

    November
    • Added ability to set tools and add ons to view only mode for patients
    • Callers who enter without completing details now show as "Anonymous user"
    • Added display of waiting users to meeting rooms
    • SSO Available for testing on UAT
    • Added Video call via Satellite page to Resource Centre
    • Added additional languages for patient information leaflet
    • Added Do's and Don'ts page to the resource centre
    Read more about Single Sign on.
    Read more about Video Call via Satellite

    Read more about Patient Information Leaflets.
    Read more about the Do's and Don'ts
    October
    • Achieved HIPAA compliance
    • UI change for login page in preparation for Single Sign On
    • Added check to ensure that a clinic unique domain cannot be created if it exists as a shorturl.
    • Fixed email invitation/password reset links to be directed properly to vcc.healthdirect.org.au
    • Sharing audio via screen share
    • Added ability to set default behaviour for taking a photo as a guest when entering a meeting room.
    Read more about HIPAA compliance.

    Read more about Single Sign on.

    Read more about sharing audio via screen share.

    Read more about the photo options for joining a call.  
    September
    • Sharing Waiting Area URL via SMS and email
    • Fixed short URL links going to vcc2 to correctly go to videocall.direct
    • Microphone only goes to your default mic in Chrome, Edge and Safari during a Video Call.
    • My clinics page not properly updating with large amount of clinics
    • Show warning message to iOS users to not navigate away from the screen when in the waiting area queue
    • Lock/Unlock video call session functionality
    • Youtube Sharing Add-On
    • Introduced security check for devices who have been disconnected from the server for longer than 2 minutes to not automatically rejoin calls.
    • Added page on how to add live captioning to the Resource Centre
    • Added page on using a Virtual background to the resource centre
    Read more about Sharing a waiting area URL.

    Read more about the Lock/Unlock functionality.

    Learn more about the Youtube video Add-on.

    Read more about Live Captioning.

    Read more about Virtual Backgrounds.
    August
    • SMS notification processing now validates a mobile number - meaning if incorrect number of digits entered, it will flag to the user to correct to continue
    • Reporting improvements: Consultation reports will now accurately reflect call duration. Summaries (the cards) within reports will now accurately reflect call activity for the date range selected.
    • The sign in page has been updated with a link ‘Need an account?’ which will link to a directory of telehealth contacts at each health service. ‘Need help?’ will link to a page with tips on how to sign in
    • Added page on Interpreter workflows to the Resource Centre
    View the Need an Account page to see the changes or the Need Help page to see the resource centre updates.

    Read more about Interpreter workflows.
    July
    • Number of people in a meeting room. You can now see if a meeting room in your clinic is currently occupied and how many people are in the room. The number appears next to the meeting room name in the Enter button. This allows you to know if there is already a meeting in progress - if there is no-one in the room the number will show as 0.
    • Music Playlist updated and does not link to music provider page
    • Video Call optimisation for low powered CPU devices on Google Chrome and Microsoft Edge Chromium browsers
    • Added ability to put a delay on Email Waiting Area notifications
    • Fixed Inviting a user to multiple clinics before account has been created behaviours
    • Added leaflets for patients and clinicians on how to optimise for video call
    • Added planning document for implementing Video Call

    Read more about our patient and clinician leaflets
    June
    • A new advanced option for toggling Noise Suppression has been introduced under Device Settings.
    • Access the patient information leaflet in other languages (with thanks to All Graduates interpreting services)
    • Added a page to the resource centre for creating short URLs
    • New video showing the patient experience getting into Video call
    • Created Low bandwidth troubleshooting page for the Resource Centre
    • Updated the support and advice page in the Resource Centre
    • Added page on saving passwords in browser 
    Read more about Noise Suppression.

    Read more about Short URLs.

    Read more about Low Bandwidth troubleshooting.

    Read more about Support Contacts.

    Read more about saving passwords 
    May
    • Availability of Reporting at Clinic Level
    • Camera switch shortcut if service provider has more than one camera available to use
    • Bandwidth data returned to Organisation level reports
    • Refresh and hang-up buttons not appearing on some iPhone devices (e.g. iPhone 6s). Refresh and hang-up buttons are now visible
    • Resolving issues with precall tests on some iOS devices (e.g. iPad Pro) related to detecting microphone and camera
    • Improvement of Audio and video connection on iOS devices
    • Notification to prevent users trying to open more than one tab for the same video call session
    • Meeting room participants can now be transferred to other meeting rooms.
    • Added starter guide and webinars to the resource centre.

    Read more about reporting.

    Read more about Webinars
    April
    • Moved Video Call platform to it's own separate and managed instances. 
    • Microsoft Edge Chromium is listed as a supported browser in the Pre-Call Test results. 
    • iOS devices can successfully complete the connection test when attempting to enter a call on a waiting area with permissive settings turned on.
    • Admin users will now be able to change to a new default timezone at the Organisation-level, under the Organisation Configure menu. This default setting will be adopted by all new clinics created under that Organisation.

    Note: This only applies to new clinics created. Existing clinics will retain their clinic level settings. 


    Read more on using Video Call on Microsoft Edge.

    Read more about how to set the timezone at an organisation level here:https://help.vcc.healthdirect.org.au/videocalladmin/configuring-organisational-information
    March
    • New clinics created are now available in the transfer list
    • Update the message displayed on vcc.healthdirect.org.au
    • Add outage notification mechanism for call, team, platform, waiting area and sign-in. This is for notification of ongoing issues while the platform is available
    • Fix Waiting area transfer from dashboard
    • Add detection of support for new Microsoft Edge Browser
    Read more about outage notifications.

    Read more about Microsoft Edge
    February
    • On Hold Self View 
    • New Update Parameters button for reports
    • iPAD participants information displaying accurately
    • Fix precall configuration under platform relative URLs
    • Fixed clinic dashboard updating slowly for a larger number of clinics
    • Update reporting interface to add a button when changing report parameters to apply and re-run the reports
    • Prevent mobile devices sleeping while in an empty room by providing a porthole video (or muted audio) element that plays in the hold screen
    Read more about the updating parameters for reports here: https://help.vcc.healthdirect.org.au/organisationreports
    January
    • In January 2020, Microsoft released its new Edge web browser, Microsoft Edge Version 79, based on the Chromium open-source project. This new browser is now available for download and supports healthdirect Video Call. Microsoft will be pushing out the updated Edge browser over the coming weeks.
    • Check clinic subdomain when creating a new clinic and report errors appropriately
    • Introduced ability to remove post call survey form link
    • Extend expiry count time on notifications
    • Enable the Cancel button to work on the Important Information page
    • Add waiting area status column, and enabled waiting area total to Waiting Area report 
    • Correctly show the state of the participant audio/video tracks in the participants modal 
    Read more about the new Microsoft Edge browser here:
    https://help.vcc.healthdirect.org.au/microsoftedgebrowser


    September 2019 - December 2019 

    New features released in the year 2019 after the transition to the new platform. 

    Waiting area dashboard includes a ‘refresh spinning icon’ before callers appear on the waiting area dashboard Read more about the refresh spinning icon here: https://help.vcc.healthdirect.org.au/conductavideocall/waiting-area-dashboard

    Device and bandwidth information for all participants in a video call, visible on the waiting area dashboard
    Read more about device and bandwidth information here: https://help.vcc.healthdirect.org.au/conductavideocall/waiting-area-dashboard
    Call Quality configuration: configure Video Call to automatically check callers' connectivity as they enter your clinic and apply a video quality preset if you are having any issues with devices or bandwidth affecting the calls in your clinic. Read more about configuring Call Quality here: https://help.vcc.healthdirect.org.au/configure-the-call-quality-for-your-clinic
    Transfer Calls: from one waiting area to another waiting area without joining the call (cold transfer). Read more about transfer here: https://help.vcc.healthdirect.org.au/transferring-a-call
    Email and Desktop alerts: You can receive alerts on your desktop and via email (in addition to SMS alerts) when callers are waiting in your clinic waiting area. Read more about Waiting area alerts here: https://help.vcc.healthdirect.org.au//how-to-receive-alerts-for-waiting-patients
    Tools: You have a range of tools in addition to screenshare that you can use in a Video Call with your patient. Read more about how to use tools in a Video Call here: https://help.vcc.healthdirect.org.au/videocalltools
    Screen-share: You no longer need to install a screen-share extension, it is supported natively in Google Chrome.

    Please ensure you are on the latest version of Google Chrome. 

    Check what version of browser you are using here: https://www.whatismybrowser.com

    Firefox: You can use Video Call on Mozilla Firefox, Version 68+ for Windows and Android. Check what version of browser you are using here: https://www.whatismybrowser.com
    Waiting Area Hours: You can now set your Waiting Area hours to include breaks that your clinic may have on any particular day/s. Read more about how to set Waiting Area hours here: https://help.vcc.healthdirect.org.au/configure-the-clinic-waiting-area
    Call interface Customisation: Customise the call interface for your organisation and clinic. Read more about customising your call interface here: https://help.vcc.healthdirect.org.au/configure-your-clinic-call-interface
    Orientation screens for the new video call platform. On first sign in to your clinic an orientation screen will pop up to help guide you though the basics of seeing your patient. You will only see this screen once.
    https://help.vcc.healthdirect.org.au/conductavideocall/join-a-video-call
    Bandwidth visual indicators: Traffic Light indicators during a call show call connection speeds. Read more about this feature here:
    https://help.vcc.healthdirect.org.au/issues-during-a-video-call

    Configurable Parameters for patient entry fields
    Configure what information you require or request from your patients in their entry screen before the call starts.
    https://help.vcc.healthdirect.org.au/configure-the-clinic-waiting-area
    Short-cut for switching camera: Use ALT-N to switch camera within a call.
    Read more about camera settings here:
    https://help.vcc.healthdirect.org.au/the-video-call-screen-and-controls-while-in-a-call
    Call control - mute other participant's speaker during a call. Read more about call controls here:
    https://help.vcc.healthdirect.org.au/the-video-call-screen-and-controls-while-in-a-call
    Call window language options when in a video call. Read more about language options here:
    https://help.vcc.healthdirect.org.au/the-video-call-screen-and-controls-while-in-a-call
    Enable/disable desktop notifications in the My Clinics page. Enables desktop notifications for all your clinics with one click. Read more about enabling desktop notifications for all your clinics here:
    https://help.vcc.healthdirect.org.au/conductavideocall/enabledisable-desktop-notifications-for-all-your-clinics




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