New features released during the year 2020
Note: This only applies to new clinics created. Existing clinics will retain their clinic level settings.
|Read more on using Video Call on Microsoft Edge.
Read more about how to set the timezone at an organisation level here:https://help.vcc.healthdirect.org.au/videocalladmin/configuring-organisational-information
||Read more about the updating parameters for reports here: https://help.vcc.healthdirect.org.au/organisationreports|
||Read more about the new Microsoft Edge browser here:
New features released in the year 2019 after the transition to the new platform.
|Waiting area dashboard includes a ‘refresh spinning icon’ before callers appear on the waiting area dashboard||Read more about the refresh spinning icon here: https://help.vcc.healthdirect.org.au/conductavideocall/waiting-area-dashboard|
Device and bandwidth information for all participants in a video call, visible on the waiting area dashboard
|Read more about device and bandwidth information here: https://help.vcc.healthdirect.org.au/conductavideocall/waiting-area-dashboard|
|Call Quality configuration: configure Video Call to automatically check callers' connectivity as they enter your clinic and apply a video quality preset if you are having any issues with devices or bandwidth affecting the calls in your clinic.||Read more about configuring Call Quality here: https://help.vcc.healthdirect.org.au/configure-the-call-quality-for-your-clinic|
|Transfer Calls: from one waiting area to another waiting area without joining the call (cold transfer).||Read more about transfer here: https://help.vcc.healthdirect.org.au/transferring-a-call|
|Email and Desktop alerts: You can receive alerts on your desktop and via email (in addition to SMS alerts) when callers are waiting in your clinic waiting area.||Read more about Waiting area alerts here: https://help.vcc.healthdirect.org.au//how-to-receive-alerts-for-waiting-patients|
|Tools: You have a range of tools in addition to screenshare that you can use in a Video Call with your patient.||Read more about how to use tools in a Video Call here: https://help.vcc.healthdirect.org.au/videocalltools|
|Screen-share: You no longer need to install a screen-share extension, it is supported natively in Google Chrome.||
Please ensure you are on the latest version of Google Chrome.
Check what version of browser you are using here: https://www.whatismybrowser.com
|Firefox: You can use Video Call on Mozilla Firefox, Version 68+ for Windows and Android.||Check what version of browser you are using here: https://www.whatismybrowser.com|
|Waiting Area Hours: You can now set your Waiting Area hours to include breaks that your clinic may have on any particular day/s.||Read more about how to set Waiting Area hours here: https://help.vcc.healthdirect.org.au/configure-the-clinic-waiting-area|
|Call interface Customisation: Customise the call interface for your organisation and clinic.||Read more about customising your call interface here: https://help.vcc.healthdirect.org.au/configure-your-clinic-call-interface|
|Orientation screens for the new video call platform.||On first sign in to your clinic an orientation screen will pop up to help guide you though the basics of seeing your patient. You will only see this screen once.
|Bandwidth visual indicators: Traffic Light indicators during a call show call connection speeds.||Read more about this feature here:
Configurable Parameters for patient entry fields
|Configure what information you require or request from your patients in their entry screen before the call starts.
|Short-cut for switching camera: Use ALT-N to switch camera within a call.||
Read more about camera settings here:
|Call control - mute other participant's speaker during a call.||Read more about call controls here:
|Call window language options when in a video call.||Read more about language options here:
|Enable/disable desktop notifications in the My Clinics page. Enables desktop notifications for all your clinics with one click.||Read more about enabling desktop notifications for all your clinics here: