Healthdirect Australia Help Center

    Share waiting area via email or SMS

    What Video Call platform role do I need: Team Member, Team Admin or Organisation Admin

    There are several ways you can invite patients/clients to start a video call and arrive in your clinic Waiting Area at the time of their appointment. You can copy the Waiting Area URL from your dashboard and paste it into a patient information leaflet or into the body of an appointment email. You can also send an email or SMS invitation directly from your Waiting Area dashboard. Follow your usual appointment booking processes and then send the invitation with instructions about when they should initiate the Video Call, so they can be joined by their service provider at the time of their appointment.

    To send an Email or SMS invitation directly from your Waiting Area dashboard:

    Navigate to your Waiting Area dashboard page and look under Clinic Settings - Share the link to your waiting area.
    Click on the Copy Link button to copy and paste the Waiting Area URL into a patient leaflet or email and send to your patient/client.
    Click on Send an Email or SMS to send an invitation to your patient/client directly from the Video Call platform.
    In the Invite Callers to Waiting Area dialogue box, select either Send Email or Send SMS.
    To send an Email invitation, type in the person's email address and check the default subject and invitation message text. Both of these fields are editable. The Waiting Area link will also be sent in the body of the email.
    When you are ready, click on Send Email.
    The person will receive an email with the subject and text you have specified and a link to click to Start the call at the time of their appointment (you might want to let them know to do this 5 or 10 minutes before their appointment). Their service provider will see them in the Waiting Area at the designated time and can join the call to start the consultation.
    To send an SMS invitation type in the person's mobile number - you can use the +61 instead of the 0 at the beginning of the number.
    The default message has the information the caller will need to start the call, but this text is also editable.
    The person will receive an SMS with a link to tap to start the call. Their service provider will see them in the Waiting Area at the designated time and can join the call to start the consultation.



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