- What you need to make a Video Call
- Information to provide to your patients
- Waiting area dashboard
- Indication for patients disconnected from the waiting area
- Transfer a call to another clinic
- Send a notification to a waiting patient
- How to receive waiting area alerts
- Tips for a good Video Call experience
- Join a Video Call and consult with your patient
- The Video Call consultation screen and controls
- Add participants to your current Video Call
- Video Call tools - including Share Screen
- Edit your profile (including password reset)
- View my roles and permissions
- Set up and attend a Video Call meeting
- Meeting room call screen
- Enable/disable desktop notifications for all your clinics
- Interpreter workflows
- Signing in to Video Call
- Adding a phone participant to a Video Call
- Share waiting area via email or SMS
- Share a YouTube video in your Video Call
- Changing your background in Video Call
- Add live captions to your Video Call
- Lock/Unlock a Video Call
Organisational structure within Video Call
Who this page is for - Organisation Administrators and Team Administrates in the Video Call platform
This page explains how the different units in Video Call - Waiting Areas, Meeting Rooms, Clinics and Organisations - work, how they are defined, and how they relate to one another.
Example of how an Organisations, a Clinic, Waiting Areas and Meeting Rooms work
Example of what the Video Call platform structure can look like within a hospital setting, with a number of Clinics. Each Clinic has a tailored selection of Waiting Areas and Meeting Rooms.
- Waiting Area - the private virtual space where a patient waits for a consultation to begin with their provider. A Waiting Area is set up by an Administrator, and grouped under an Organisation.
- Meeting Room - a permanent video room that signed-in providers can use to interact with one another. Providers are granted access to Meeting Rooms by Administrators. Meeting Rooms (along with a single Waiting Area) are grouped under Organisations.
- Clinic - made up of a single Waiting Area and/or Meeting Room(s). There may be one or more Clinics grouped together under an Organisation. A Clinic might be a department, a specialist area (eg, renal, physio), or an administrative unit (eg Meeting Rooms 2-10).
It is important to note that there can be only 1 Waiting Area per clinic.
- Organisation - an administrative unit made up of a Clinic, or a group of Clinics. A hospital or medical centre might be represented by an Organisation, which may be may be grouped together so that they can be accessed from one point in Video Call.