Healthdirect Australia Help Center

    Conduct a pre-call test

    What Video Call platform role do I need: All callers and signed-in users

    When using Video Call for the first time, or if there are changes to your device or network, you can conduct a quick precall test to ensure a successful Video Call. This test includes checking your local device setup such as your camera, microphone, browser and speakers as well as testing your internet bandwidth and connectivity to Video Call servers.

    Please click on a heading below to see detailed information and instructions.

    Accessing the Pre-call Test

    The pre-call test can be accessed from:

    For users signed into the Video Call platform The Test Call button can be accessed from the Clinic Settings panel on the right of the Waiting Area dashboard.
    For callers and guests  The Precall Test button can be accessed from the Video Call Setup page prior to clicking the Start Video Call button.

    Running the Pre-call Test - what to expect

    The Video Call test will run 6 checks: 

    • Camera
    • Microphone
    • Connection
    • Network
    • Bandwidth
    • Network Latency

    Click Start Test to begin the test.

    The entire test should take you less than 1 minute.

    You will see a progress bar of the test in progress.
    You will be asked if Healthdirect can use your microphone and camera, please click Allow to proceed.

    The Pre-call Test results

    The final results are indicative of your device's equipment and network ability to successfully conduct a video call.

    Click on Show Details to view detailed sequence of results:

    Your hardware: two tests for your camera and microphone to check if they are working reliably. 

    Your Connection:  four tests to check if your network can support connection on TCP/UDP in order to exchange media, if your network is not blocking your connection externally, if you have enough internet bandwidth and if there is no delay caused by your network.

    What do I do if one of my tests fails? 

    If the test results indicate issues with your current setup, see the topic Troubleshoot Video Call pre-call test

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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