US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
CN Chinese
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
HU Hungarian
UA Ukrainian
ID Indonesian
TH Thai
GR Greek
BG Bulgarian
BS Bosnian
HR Croatian
PT Portuguese
MY Myanmar (Burmese)
UR Pakistan (Urdu)
IN Hindi

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
CN Chinese
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
HU Hungarian
UA Ukrainian
ID Indonesian
TH Thai
GR Greek
BG Bulgarian
BS Bosnian
HR Croatian
PT Portuguese
MY Myanmar (Burmese)
UR Pakistan (Urdu)
IN Hindi
  • Home
  • Using Video Call
  • Administration
  • Clinic configuration

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Latest information
    Coming Soon Bulletins Live Updates
  • Getting Started and training
    Need an account Training What do I need? Pre-call test Steps for getting started
  • Using Video Call
    Administration Conduct a consultation Waiting area Clinic dashboard Apps & Tools Guides and Videos Workflows For Patients
  • Technical requirements and trouble shooting
    Technical basics Troubleshooting your call Troubleshooting pre-call test For IT Compatible devices Need Help?
  • Specialty portals
    Primary Health Care Portal Aged Care Portal
  • About Video Call
    About Articles and case studies Access Policies Security
+ More

Configure the clinic waiting area

Organisation and Clinic Administrators can set up the waiting area to suit the clinic needs


Waiting Area configuration allows organisation and/or clinic administrators to set up the clinic waiting area to suit the clinic needs. Some waiting area configuration options are optional and others, such as Adding and Managing Team Members and setting the Waiting Area Hours for the clinic, are essential tasks. 

Infographics to familiarise administrators with the clinic waiting area:

  • Simple Waiting Area infographic for clinic administrators
  • Detailed Waiting Area infographic for clinic administrators

Click on the options below for detailed configuration information:

General configuration
Share waiting area
Waiting area hours
Supporting information for callers
Entry fields (including patient entry fields)
Automated messages
Call locks
Short URL

Accessing Waiting Area configuration

Click on Configure - Waiting Area from the Clinic Waiting Area.

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Clinic Waiting Area configuration - Waiting Area Hours
  • Clinic Waiting Area configuration - Share Waiting Area
  • Clinic waiting area - General configuration

Can’t find what you’re looking for?

Email support

or speak to the Video Call team on 1800 580 771


Knowledge Base Software powered by Helpjuice

Expand