- What you need to make a Video Call
- Information to provide to your patients
- Waiting area dashboard
- Indication for patients disconnected from the waiting area
- Transfer a call to another clinic
- Send a notification to a waiting patient
- How to receive waiting area alerts
- Tips for a good Video Call experience
- Join a Video Call and consult with your patient
- The Video Call consultation screen and controls
- Add participants to your current Video Call
- Video Call tools - including Share Screen
- Edit your profile (including password reset)
- View my roles and permissions
- Set up and attend a Video Call meeting
- Meeting room call screen
- Enable/disable desktop notifications for all your clinics
- Interpreter workflows
- Signing in to Video Call
- Adding a phone participant to a Video Call
- Share waiting area via email or SMS
- Share a YouTube video in your Video Call
- Changing your background in Video Call
- Add live captions to your Video Call
- Lock/Unlock a Video Call
Add and manage organisation administrators
What Platform role do I need - Organisation Administrator (Org Admin)
Add new Organisation Administrators (Org Admin) to your organisation and manage their roles and permissions.
Adding Org Admin users
1. On signing in, you will arrive at the My Clinics page. To add and manage admin users go to My Organisations in the left menu. Remember you must be an Org Admin to do this.
2. You will see the Organisations you are able to administer listed. Click on the Organisation you want to administer.
3. You will see the clinic/s associated with the selected Organisation. Click on the Admin Users tab in the left menu.
4. This will bring you to view all active and pending Admin users for your organisation (Org Admins). To add another Org Admin user to the organisation, click on the Invite User button and enter their email in the dialogue box.
5. The invited Org Admin will receive an email:
- If they already have a video call account they will receive an email notification and will be added to the team instantly.
- If they do not have a video call account they will receive an email with a link to create an account. They will sit under Pending users until they set up their account.
Deleting Organisation Administrators
1. Remove an Org Admin user by clicking Remove to the right of their name. You will be prompted to confirm this action. This will remove the user’s access to the Organisation.
2. If required, Resend or Delete not-yet-accepted Admin invitations in the Pending Invitations section at the bottom of the page.
3. You will be prompted to confirm when deleting a pending invitation:
Pending invitations will automatically expire after one month.