Healthdirect Australia Help Center

    Set up and attend a Video Call meeting

    What platform role do I need - clinic team member (and invited guests)

    Meetings are video calls held in a clinic meeting room and are different to a Video Call consultation with your patients. Multiple callers can easily access a meeting room at one time - you can have a maximum of 5 participants in a single video call meeting. If you're a clinic team member you can access the meeting rooms at any time and you can meet with fellow signed in team members and also invite guests. You may also be invited to a meeting as a guest, in which case you'll receive an invitation to attend. 

    Attending a meeting

    You can set up a meeting in one of your clinic meeting rooms at any time with other members of your team and invite guests who are not members of your clinic. You may also receive an invitation to attend a meeting.

    1. If you were sent an email invitation to attend a meeting, simply click the Join the Meeting button in the email.

    If you didn't receive an email invitation, but you are a team member in the clinic holding the meeting, you can log into your video call account, navigate to the clinic where the meeting is being held and enter the meeting room at any time. Please note that you need to be given access to meeting rooms in your account 
    2. You will be requested to allow the use of your camera and microphone for this meeting.
    Click Allow to continue.

    If you do not see the Allow button, try restarting your camera.
    If restarting the camera does not resolve your issue, you may have blocked your camera or microphone in your browser. Click on view help or visit:
    3. When you select Join as a guest you will be asked to enter your:
    • First and last name
    • Take a picture to introduce yourself

    If you have an existing Video Call account you can sign into that through the Sign In button at the bottom of either page. 

    Click Continue to proceed
    4. As a guest you will be placed into a call queue until the person who initiated the meeting accepts you into the call.

    You can change the call queue music for yourself, if desired. 
    5. Once you are accepted into the meeting room your video call will start.

    Entering a meeting room and inviting a guest to a video call meeting

    1. Click on the meeting room in your clinic you wish to enter.

    Please note: 
    If there are occupants already in a meeting room, you will see a number to the right of the 'Enter' button for that room. This lets you know if there is already a meeting in progress and perhaps you need to use another meeting room - if there is no-one in the room the number will show as 0.

    Additionally, if a guest has been invited into a meeting, has clicked on the link and is waiting to be accepted into the meeting room, you will see this indicated by a small, orange number at the top left of the 'Enter' button for the meeting room. 
    Meeting rooms with no current occupants


    Meeting room with 2 occupants


    Meeting room with an invited guest awaiting access


    2. You will arrive at the meeting room entry page. You can enter the meeting room at any time if you are a logged in team member with Meeting Room access.

    3. You can invite a guest into the meeting room. There are a few ways to do this:

    • Click on Send invitation - Add the guest's email address and decide whether you want them to come at a particular time (scheduled) or as soon as they receive the invitation. If you click on Yes you can schedule the meeting. Click on send to send the email invitation.

    • Click on Copy the link - the link copies to your clipboard and you can add it to an email, messaging app etc to invite a guest.

    • Click on Share - from here you can copy the link and send email invitation but can also:
    • Launch using a button - Put a customised button on your intranet, for example, so that team members can enter the room from there. You may need your IT department to do this.

    • Embed into a page - use the embed code to embed a link to the meeting room - you may need your webmaster to do this.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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