Healthdirect Australia Help Center

    Configure and uninstall add-ons

    What Video Call platform role do I need - Organisation Administrator, Team Administrator

    Add-ons are tools and functions available in the Video Call platform that can be used and configured to help enhance your clinic’s interface and experience during the consultation. 

    Go to Configure and click on Add-ons. You will see the following default add-ons for each clinic:                                                           

    • File Transfer

    File transfer enables clinicians and callers to transfer a file within a call and needs to be an installed add-on for the clinic, prior to the call. This enables the 'Share a file' tool in Video Call Tools. Other participants will see the name of the file being shared and a download button.

    • Automatic Participant Focus

    Resizes the call screen windows so your local self view screen is smaller and the far end (caller) screen is larger.

    • Highlighters

    Enables three highlighter annotation colours when using video call tools during a call (e.g. collaborating on a PDF or image file or a screen-share).

    • Dual Screen

    Enables participants to share more than one Video Call Tool at a time (for example, an x-ray and a pdf file).

    This enables 'Grid View' tools in the video call.

    • Post Call Links

    Redirects callers to an evaluation survey or web page after the call. 

    • Request Camera

    This appears in Video Call Tools and allows participants to request an additional camera from the remote end that can provide another live feed during a consult (for example, a medical scope or a second camera).

    • Healthdirect Waiting Area Consent

    The important information presented to callers to read prior to entering the Waiting Area. 

    The following add-ons can be requested for your clinic if required (but are not part of the default package):

    • Phone Callout
    Allows the signed in user to call a phone number from inside their current video call and add a participant as audio only via their phone.

    To read more about using Tools in a Video Call, visit our Tools page

    Configuring Add-ons

    Some add-ons have configurable properties that you can configure to suit your clinic's needs. To navigate to the Configure Add-ons section follow these steps:

    1. On signing in, select the clinic in which add-ons need to be configured.
    2. Click the Configure section on the left in the waiting area dashboard page.
    3. Add-ons is the third tab within this section.

    There are two configurable default Add-ons: Post Call Links and Healthdirect Waiting Area Consent. See below for more information on each:

    Post Call Links

    At the end of a call, participants can either be redirected to a web page which may contain more information or to an evaluation survey. 

    1. To configure a Post Call Link, click on the Configure button next to it in the Configure Add-ons section.
    2. The Configure dialogue box provides options to customise the post call link page. Click Add form to begin configuration.

    3. Select the location within the clinic in which to display the post call link

    4. Select which participant type should see the post call link.

    5. Select how participants are presented with the survey:

    Embed in call flow: embedded in a frame within the call screen

    Launch from using button: redirected to the survey page with the press of a button

    Redirect to URL: redirected to a survey page (using a survey tool of your choice)

    6. Click Save to save and apply the changes.
    To remove/delete a post-call URL link, click on the  Remove button and then Click Save to save and apply the changes.
    Note: The remove button does clear the intended form, however, changes will not be applied until the Save button is clicked. 

    Healthdirect Waiting Area Consent

    This is the Important Information that callers will be presented with before pressing Continue and starting the call.

    1. To configure Healthdirect Waiting Area Consent, click on the Configure button next to it in the Configure Add-ons section.
    2. Enter the information you would like the caller will see prior to entering the call and click the Save button

    Uninstalling add-ons

    1.  To remove an Add-on click on the Uninstall button next to it in the Configure Add-ons section. You will be prompted to confirm the uninstall or cancel and leave the add-on installed.
    Please note: once uninstalled you cannot simply find an add-on again and reinstall it. Contact the video call team if you need to reinstall.

    Finding additional Add-ons - this feature is currently unavailable but will be coming in the future

    When this feature is enabled you will be able to search for Add-ons to add to your clinic by clicking on Find Add-ons. 


    Can’t find what you’re looking for?

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    or speak to the Video Call team on 1800 580 771

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