- What you need to make a Video Call
- Information to provide to your patients
- Waiting area dashboard
- Indication for patients disconnected from the waiting area
- Transfer a call to another clinic
- Send a notification to a waiting patient
- How to receive waiting area alerts
- Video Call do's and don'ts
- Join a Video Call and consult with your patient
- The Video Call consultation screen and controls
- Add participants to your current Video Call
- Video Call tools - including Share Screen
- Edit your profile (including password reset)
- View my roles and permissions
- Set up and attend a Video Call meeting
- Meeting room call screen
- Enable/disable desktop notifications for all your clinics
- Interpreter workflows
- Signing in to Video Call
- Adding a phone participant to a Video Call
- Share waiting area via email or SMS
- Share a YouTube video in your Video Call
- Changing your background in Video Call
- Add live captions to your Video Call
- Lock/Unlock a Video Call
- Connect with an ezispeak interpreter
- Sharing presentation slide-shows
- My Organisations summary
- Turning on Do Not Disturb on your phone
- Getting started with Video Call in four easy steps
- Patient appointment flyer with QR Code
Configure and uninstall Apps
What Video Call platform role do I need - Organisation Administrator, Team Administrator
Apps are tools and functions available in the Video Call platform that can be used and configured to help enhance your clinic’s interface and experience during the consultation.
To access add-ons go to Apps on the LHS of the clinic dashboard. You will see the available add-ons for your clinic: 
Description of the default Video Call apps:
Add-on |
Description |
Example |
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File transfer enables clinicians and callers to transfer a file within a call and needs to be an installed add-on for the clinic, prior to the call. This enables the 'Share a file' tool in Video Call Tools. Other participants will see the name of the file being shared and a download button. |
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Resizes the call screen windows so your local self view screen is smaller and the far end (caller) screen is larger. |
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Enables three highlighter annotation colours when using video call tools during a call (e.g. collaborating on a PDF or image file or a screen-share). |
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Enables participants to share more than one Video Call Tool at a time (for example, an x-ray and a pdf file). This enables 'Grid View' tools in the video call. |
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Redirects callers to an evaluation survey or web page after the call. |
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This appears in Video Call Tools and allows participants to request an additional camera from the remote end that can provide another live feed during a consult (for example, a medical scope or a second camera). |
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This appears in Video Call Tools and allows a YouTube link to a video to be embedded into a call without needing to access YouTube via a browser. Once embedded the video can be played and the playhead moved and this will sync the video and sound for all participants in the call. |
 
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The important information presented to callers to read prior to entering the Waiting Area. |
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The following apps can be requested for your clinic if required (but are not part of the default package):
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Allows the signed in user to call a phone number from inside their current video call and add a participant as audio only via their phone. |  |
To read more about using Tools in a Video Call, visit our Tools page
Configuring Apps
Some apps have configurable properties that you can configure to suit your clinic's needs. To navigate to the Configure Add-ons section follow these steps:
| Sign in, click on Apps in LHS menu. There are two configurable default Apps: Post Call Links and Healthdirect Waiting Area Consent. These apps have a Settings cog in the Details button. Click on this button to see the configuration options. See below for more information for each of these configurable apps: |
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Post Call Links
At the end of a call, participants can either be redirected to a web page which may contain more information or to an evaluation survey.
| 1. The Details box has a Configure option that provides options to customise the post call link page. Click Add form to begin configuration. |
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3. You can edit the Page Title and Page Test. You can also select the call type - which type of room you want the Video Call to have taken place in - for consultations this should be set to Waiting Area. Select the User role: Everyone - everyone will get the survey Guest = invited participant Host = clinician Participant = patient/client |
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4. Select how participants are presented with the survey: Embed in call flow: embedded in a frame within the call screen Launch from using button: redirected to the survey page with the press of a button Redirect to URL: redirected to a survey page (using a survey tool of your choice) Click Save to save and apply the changes. |
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| To remove/delete a post-call URL link, click on the Remove button and then Click Save to save and apply the changes. Note: The remove button does clear the intended form, however, changes will not be applied until the Save button is clicked. |
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Healthdirect Waiting Area Consent
This is the Important Information that callers will be presented with before pressing Continue and starting the call.
| 2. Enter the information you would like the caller will see prior to entering the call and click the Save button |  |
Uninstalling apps
| 1. To remove an App click on the Details button next to it and then click the Uninstall button. You will be prompted to confirm the uninstall or cancel and leave the add-on installed. Please note: once uninstalled you cannot simply find an app again and reinstall it. Contact the video call team if you need to reinstall. |
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Finding additional Apps - this feature is currently unavailable but will be coming in the future
| When this feature is enabled you will be able to search for Apps to add to your clinic by clicking on Find Apps. |  |